Telkom has launched OpenServe, marking the functional separation of its wholesale business unit from the rest of the company.<\/p>\n
Although the split has been long anticipated, the name and branding of the unit\u00a0was unknown.<\/p>\n
Openserve will be a business unit within the Telkom Group, which is formed as part of the company\u2019s ongoing efforts to strengthen customer focus through a flexible and agile operating model.<\/p>\n
As a stand-alone business unit, Openserve will be autonomous and responsible for its own profit and losses.<\/p>\n
Telkom said the separation heralds a new era in the Telkom Group, as it prepares to welcome a more open-access environment and all the opportunities it offers.<\/p>\n
\u201cOver the past two years, our strategy has delivered positive results, but it is not yet complete,\u201d said Telkom Group CEO Sipho Maseko.<\/p>\n
He said they have tackled inefficiency, complexity, and high costs – and their\u00a0quest to improve customer experience remains a focus.<\/p>\n
\u201cBut to fundamentally change the way we do business, while also working to take up a meaningful and impactful role in an increasingly open-access environment, we have had to review our operating model,\u201d said Maseko.<\/p>\n
Alphonzo Samuels, former head of Telkom\u2019s wholesale and network services and the new MD for Openserve, said the separation signals Telkom\u2019s commitment to a more competitive market and lower prices for consumers.<\/p>\n