Local mobile operator MTN plans to compensate some of its one million customers who were hit by a network outage this week.<\/p>\n
MTN said on Monday that it was experiencing connectivity issues that affected approximately one million voice, SMS and data customers.<\/p>\n
The connectivity issues started on Sunday, MTN\u2019s executive for group corporate affairs Chris Maroleng told Fin24.<\/p>\n
Customers, for example, who bought a data, SMS or airtime bundle on Sunday that they couldn\u2019t use over a 24 hour period could qualify for the reimbursement, explained Maroleng.<\/p>\n
\u201cWe need to establish of those one million, how many of them actually were affected,\u201d Maroleng told Fin24.<\/p>\n
\u201cWe intend to make amends and compensate those subscribers who are eligible,\u201d he said.<\/p>\n
MTN, though, is at the early stages of determining who could qualify for a reimbursement, explained Maroleng.<\/p>\n
MTN told Fin24 on Tuesday morning that its network problems on Sunday and Monday were caused by a \u201cminor glitch in the nodes carrying traffic related to the affected customers\u201d.<\/p>\n
During the day on Tuesday, some MTN customers said they were still experiencing connectivity issues.<\/p>\n
“I’m in Plettenberg bay; I’ve not been able to SMS to other phones for the last 24 hours – although SMS from land facilities reach me,” MTN customer David Friedman told Fin24 on Tuesday evening.<\/p>\n
Another MTN customer, Amu Nwankoti, told of network problems on late Tuesday.<\/p>\n
“MTN says they resolved the network problem meanwhile I’m still experiencing it – (I’m) thinking of changing this service provider. It’s so full of nonsense,” Nwankoti told Fin24 by email.<\/p>\n
However, on Tuesday night, MTN released a statement saying that its “network has been fully restored and all services are now fully restored”.<\/p>\n
MTN is South Africa’s second biggest mobile network by subscribers after Vodacom. In October last year, MTN reported that it had 29 million subscribers in South Africa.<\/p>\n
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