{"id":155715,"date":"2016-02-19T10:39:59","date_gmt":"2016-02-19T08:39:59","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=155715"},"modified":"2016-02-19T10:44:21","modified_gmt":"2016-02-19T08:44:21","slug":"twitter-making-customer-service-easier","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/internet\/155715-twitter-making-customer-service-easier.html","title":{"rendered":"Twitter making customer service easier"},"content":{"rendered":"<p><a href=\"https:\/\/blog.twitter.com\/2016\/making-customer-service-even-better-on-twitter\" target=\"_blank\"><strong>Twitter has launched<\/strong><\/a>\u00a0new tools to help businesses better serve their customers on the platform.<\/p>\n<p>The new tools help customers to move from Tweets to Direct Messages, and Customer Feedback.<\/p>\n<p>Customer service conversations often start in Tweets, but then need to transition to a private channel. \u201cWe\u2019re making that transition as easy as a single click,\u201d said Twitter.<\/p>\n<p>\u201cA business can now add a deep link to their Tweets that automatically displays a call-to-action button, which allows the customer to send the business a Direct Message.&#8221;<\/p>\n<p>The new Customer Feedback feature enables people to privately share their opinions with a business after a service interaction.<\/p>\n<p>\u201cWith this feature, businesses will be able to use two industry standard question formats: Net Promoter Score (NPS) and Customer Satisfaction (CSAT).\u201d<\/p>\n<h3 class=\"my-4\">More on Twitter<\/h3>\n<p><strong><a href=\"http:\/\/mybroadband.co.za\/news\/government\/155342-twitter-pokes-fun-at-mmusi-maimanes-planet-zuma.html\">Twitter pokes fun at Mmusi Maimane\u2019s \u2018Planet Zuma\u2019<\/a><\/strong><\/p>\n<p><strong><a href=\"http:\/\/mybroadband.co.za\/news\/internet\/155288-stephen-fry-quits-twitter-because-the-room-had-started-to-smell.html\">Stephen Fry quits Twitter, because \u201cthe room had started to smell\u201d<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Twitter has launched new tools to help businesses serve their customers on the platform.<\/p>\n","protected":false},"author":23,"featured_media":144773,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[18],"tags":[36,14831,405],"class_list":["post-155715","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet","tag-active","tag-tweets","tag-twitter"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/155715"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=155715"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/155715\/revisions"}],"predecessor-version":[{"id":155753,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/155715\/revisions\/155753"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/144773"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=155715"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=155715"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=155715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}