{"id":155881,"date":"2016-02-24T08:58:09","date_gmt":"2016-02-24T06:58:09","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=155881"},"modified":"2016-02-24T08:59:28","modified_gmt":"2016-02-24T06:59:28","slug":"mtn-uncapped-data-what-it-really-means","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/155881-mtn-uncapped-data-what-it-really-means.html","title":{"rendered":"MTN uncapped data – what it really means"},"content":{"rendered":"

Some MTN subscribers are angry at the company after receiving data bills for thousands of rand after purchasing uncapped data bundles.<\/p>\n

This raised questions as to whether MTN\u2019s uncapped products are truly uncapped, and what MTN views as “uncapped data”.<\/p>\n

MTN\u2019s website explains<\/strong><\/a> that its 1 Day uncapped Internet bundle provides customers with \u201cuncapped data, subject to the fair use policy, valid for 1 Day from the time it is purchased\u201d.<\/p>\n

The fair use value for MTN\u2019s 1 Day uncapped Internet bundle is 150MB. If a customer exceeds this limit, their data speeds will be reduced to 128kbps.<\/p>\n

MTN also reserves the right, in terms of the fair use policy, to take the necessary action to \u201cprevent improper, excessive, or abusive use of the MTN 1 Day Uncapped Internet Bundle\u201d.<\/p>\n

Such action includes suspension or deactivation of a customer\u2019s MTN 1 Day bundle, where usage is deemed fraudulent and\/or in contravention of the law.<\/p>\n

MTN also has the right to implement other measures and controls to “ensure that the integrity of its systems is maintained”, including deep packet inspection.<\/p>\n

“Customers give MTN the right to monitor aspects including, but not limited to, non-compliance with its Fair Use Policy and restricted protocols.”<\/p>\n

MTN states it reserves the right to throttle usage, including peer-to-peer traffic, and prioritize and filter certain activities, such as VoIP traffic, over other activities.<\/p>\n

Users are billed because they did not activate their bundle: MTN<\/h3>\n

MTN\u2019s Chief Customer Experience Officer Eddie Moyce explained to CapeTalk\u2019s John Maytham<\/a><\/strong> that many users were billed for their data use because they did not activate their data bundle.<\/p>\n

Customers must activate the MTN 1 Day bundle after purchase by dialing *141*5#.<\/p>\n

\u201cThe\u00a0bundle does not automatically activate,\u201d the company said.<\/p>\n

This\u00a0followed a complaint from an MTN subscriber that he received a bill of over R2,000 for data used after he purchased an uncapped daily data bundle.<\/p>\n

Moyce\u00a0urged consumers to follow the network’s instructions to ensure the bundles they purchase were activated.<\/p>\n