{"id":156357,"date":"2016-02-24T12:05:08","date_gmt":"2016-02-24T10:05:08","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=156357"},"modified":"2016-02-24T14:01:34","modified_gmt":"2016-02-24T12:01:34","slug":"telkom-transactional-services-downtime","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/156357-telkom-transactional-services-downtime.html","title":{"rendered":"Telkom transactional services downtime"},"content":{"rendered":"<p><strong>Update from Telkom<\/strong><\/p>\n<blockquote><p>Mobile transactional service functionality is now restored, with an exception of prepaid Blackberry monthly subscription renewals.<\/p>\n<p>Slow response may be experienced by customers due to the processing of backlogged transactions.<\/p>\n<p>Telkom apologises to customers for the inconvenience and thanks them for their patience.<\/p>\n<p>We will continue to communicate updates with regard to restoration pertaining to Blackberry renewals.<\/p><\/blockquote>\n<p><strong>Original article<\/strong><\/p>\n<p>Customers who use Telkom\u2019s mobile transactional services, such as airtime recharges, could run into issues on Wednesday amid a hardware glitch.<\/p>\n<p>Telkom said on Wednesday morning that a hardware failure is disrupting its short-code or USSD services for its mobile customers.<\/p>\n<p>Fin24 understands that mobile customers trying to transact at Telkom stores, via online channels or through third parties could also experience problems.<\/p>\n<p>\u201cTelkom is currently unable to provide mobile transactional services to its customers (eg. Airtime recharges)\u00a0,\u201d said the company in a statement.<\/p>\n<p>\u201cThe problem is related to a hardware failure,\u201d the company added.<\/p>\n<p>This is the second major hardware glitch to hit Telkom this year.<\/p>\n<p>In January, faulty hardware also disrupted Telkom email services for several customers.<\/p>\n<h3 class=\"my-4\">More on Telkom<\/h3>\n<p><strong><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/156203-telkom-mobile-network-suffering-downtime-reports.html\">Telkom Mobile network downtime \u2013 what happened<\/a><\/strong><\/p>\n<p><strong><a href=\"http:\/\/mybroadband.co.za\/news\/broadband\/155825-dont-give-telkom-r744-million-broadband-contract-without-a-tender-vodacom-cell-c.html\">Don\u2019t give Telkom R744-million broadband contract without a tender: Vodacom, Cell C<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers who use Telkom\u2019s mobile transactional services, such as airtime recharges, could run into issues on Wednesday amid a hardware glitch.<\/p>\n","protected":false},"author":341004,"featured_media":131672,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[36,109],"class_list":["post-156357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-active","tag-telkom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/156357"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341004"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=156357"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/156357\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/131672"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=156357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=156357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=156357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}