There are no general problems on the MWEB network that cause poor performance for online gamers, the Internet service provider has told MyBroadband.<\/p>\n
This follows complaints from Destiny<\/a><\/strong>, The<\/strong> Division<\/strong><\/a>, and World<\/strong> of<\/strong> Warcraft<\/strong><\/a> players about problems they experienced while trying to play the games over MWEB\u2019s network.<\/p>\n \u201cWe had a few problems identifying The Division’s netcode and traffic signature for a day or two after launch, but with some clever monitoring and liaison with our engineers, we have been able to identify and prioritise the traffic effectively,\u201d said MWEB.<\/p>\n MWEB said the complaints it has received since the start of the year are not isolated to it, or South Africa.<\/p>\n \u201cThese issues are experienced all over the world by most providers and many of these errors are not network-connection related.”<\/p>\n MWEB said\u00a0a traceroute<\/a><\/strong> to an international destination can go a long way in determining the health of a network\u00a0connection.<\/p>\n If the first 3 hops in the traceroute show numbers higher than 40ms-50ms, MWEB said it is an indication of congestion, and it\u00a0suggests having your last mile investigated.<\/p>\n This means getting Telkom or your fibre provider to look at what is\u00a0causing congestion on their infrastructure.<\/p>\n \u201cMost of the complaints and escalations that we receive are a result of this,\u201d said MWEB.<\/p>\n Another culprit is NAT, or network address translation. NAT is how many devices connected to a single home router via one public IP address are able to access the Internet.<\/p>\n \u201cEnsuring that you have NAT or port-forwarding enabled and set up correctly on your router and that the game is specifically allowed through your firewall is critical.\u201d<\/p>\n Once MWEB subscribers have done these checks, they can forward any\u00a0queries to gamesmaster@mweb.com.<\/p>\n From there, MWEB will investigate the issue.<\/p>\n Inside MWEB\u2019s meme-tastic fibre-to-the-home house in Johannesburg<\/strong><\/a><\/p>\n MWEB\u2019s 1Gbps fibre-to-the-home on Vumatel tested<\/strong><\/a><\/p>\n New MWEB fibre to the home prices kick in<\/strong><\/a><\/p>\nHow to test and report network issues<\/h3>\n
More MWEB news<\/h3>\n