MyBroadband recently reported that many Wireless Application Service Providers (WASPs) continue to bill cellular users incorrectly.<\/p>\n
According to the latest Wireless Application Service Provider Association (WASPA) complaints report-providers like Buongiorno UK! and TIMw.e. New Media have been on the wrong side of WASPA rulings more than once.<\/p>\n
A provider which was specifically mentioned in the recent article is T-Mobile-SA which was involved in three WASPA complaints of which two were dismissed. <\/p>\n
MyBroadband received complaints of incorrect billing which formed the basis of the article, but subsequent information from T-Mobile –SA explains the problems in more depth.<\/p>\n
T-Mobile-SA, CEO Botha Lebepe explains that technical problems caused erroneous billing of numerous subscribers sitting within T-Mobile –SA bulk SMS data base. It was therefore not fraudulent billing, but rather a glitch which extended to subscriber accounts.<\/p>\n
This technical malfunction caused headaches for T-Mobile -SA, but the company took pro-active steps to limit the impact of the technical problems and to guard against future problems of this nature.<\/p>\n
T-Mobile-SA indicated that it has established 24\/7 hot and cold backups are running according to the database high availability for disaster management.<\/p>\n
T-Mobile-SA has further established dedicated databases for every service provider (hence Vodacom, MTN and Cell C) to ensure that the one provider could not affect other providers through their actions.<\/p>\n
Lebepe further said that T-Mobile-SA has proactively been engaging corrective measures to make sure that all subscribers have been refunded. <\/p>\n
The problem with two clients who raised concerns that they have been incorrectly billed and have not been refunded has also been addressed, said Lebepe.<\/p>\n
“The one subscriber has been refunded a long time ago while the other subscriber will be refunded before the end of this month,” said Lebepe.<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
T-Mobile- SA tackles billing issues caused by system problems to ensure the effects on cellular users are minimized<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[],"class_list":["post-16403","post","type-post","status-publish","format-standard","hentry","category-cellular"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/16403"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=16403"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/16403\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=16403"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=16403"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=16403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}