Vodacom’s new website has been a source of frustration for many Vodacom subscribers who have been very vocal about their unhappiness regarding the move from the old Vodacom4me website.<\/p>\n
Complaints about the new website range from poor site architecture (making information difficult to find) to absent or broken functionality. <\/p>\n
Many Vodacom users feel that the move from the old Vodacom4me website was premature and poorly executed without proper testing.<\/p>\n
In a recent poll which asked Vodacom subscribers to “rate the new Vodacom Portal vs. Vodacom4me” over 60% of users voted that the old Vodacom4me site was much better than the new Vodacom portal.<\/p>\n
The complaints about the new website continue to roll in, but there aren’t too many visible changes addressing the problems which are listed by users. However, things are happening behind the scenes, Vodacom promised.<\/p>\n
According to Vodacom CEO Pieter Uys they are well aware of the problems associated with the new Vodacom website and he added that it was a mistake to move to the new website so soon. <\/p>\n
Uys added that they are doing everything in their power to resolve the problems, and they have doubled the resources allocated to their portal to speed up the process.<\/p>\n