Cell C subscribers who were moved to GloCell after it acquired Altech Autopage\u2019s subscriber base have reported major\u00a0problems with the service provider.<\/p>\n
Complaints include lines being disconnected, cancellations not being processed, billing issues, and a general lack of follow-up after service queries.<\/p>\n
\u201cSo I\u2019m also not the only one, got 6 email tickets cancelled but no one contacted me, rubbish service,\u201d said Muhammad Hajat<\/a><\/strong>.<\/p>\n \u201cStay away from making GloCell your service provider,\u201d said Quinton Stander<\/a><\/strong>.<\/p>\n GloCell managing director Alessandro Mariola told MyBroadband they are aware that some customers have experienced issues<\/p>\n \u201cGloCell deeply regrets the great inconvenience experienced by several of our new customers derived from the recent migration from Altech Autopage,\u201d said Mariola.<\/p>\n He said they, along with Cell C, worked with Autopage to reduce the number of migration-related subscriber issues.<\/p>\n \u201cAll three parties involved in this migration [were] committed to a fast resolution of what often are complex issues.”<\/p>\n \u201cRegrettably, these concerns have led to unforeseen bottlenecks which affected other GloCell customers as well.\u201d<\/p>\n To deal with the influx of complaints, GloCell has tripled the number of personnel in its call centre and has added customer support capacity to retail outlets.<\/p>\n Mariola said they have also created a dedicated sales force to visit customers in person.<\/p>\n Cell C said it is\u00a0aware that some customers have experienced issues during the transfer from Autopage to GloCell.<\/p>\n “GloCell has been hard at work implementing measures to deal with these issues and resolve customer queries,” Cell C said.<\/p>\n Cell C said it has provided assistance and support in creating additional capacity at the call centres to handle the volume of calls.<\/p>\n “In addition to creating additional capacity, Cell C’s trade partner help desk has also facilitated the escalation of queries via Cell C to GloCell,” Cell C said.<\/p>\n Mobile broadband shootout: Vodacom vs MTN vs Cell C vs Telkom<\/strong><\/a><\/p>\n Retrenchment bloodbath \u2013 how many employees Telkom, MTN, and Cell C have let go<\/strong><\/a><\/p>\n Cell C launches LTE-Advanced<\/strong><\/a><\/p>\n Cell C reveals its biggest competitor \u2013 and it\u2019s not who you think<\/strong><\/a><\/p>\nMigration-related bottlenecks affected existing customers<\/h3>\n
Cell C responds<\/h3>\n
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