{"id":167639,"date":"2016-06-09T12:55:35","date_gmt":"2016-06-09T10:55:35","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=167639"},"modified":"2016-06-09T12:56:47","modified_gmt":"2016-06-09T10:56:47","slug":"solving-your-own-telkom-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/telecoms\/167639-solving-your-own-telkom-problems.html","title":{"rendered":"Solving your own Telkom problems"},"content":{"rendered":"<p>Telkom is introducing new self-help channels which will empower customers to solve their technical, billing, and other problems.<\/p>\n<p><a href=\"http:\/\/www.cnbcafrica.com\/video\/?bctid=4928911098001\" target=\"_blank\"><strong>Speaking to CNBC Africa<\/strong><\/a>, Telkom CEO Sipho Maseko said traditional support channels require large investments.<\/p>\n<p>The high costs associated with these support channels is ultimately passed on to customers and increases the price\u00a0of services, said Maseko.<\/p>\n<p>He said the new Telkom self-help channels will remove the need for customers to phone\u00a0a call centre or visit a store to solve their problems.<\/p>\n<p>The self-help services form part of Telkom\u2019s strategy to add value to their customers, said Maseko.<\/p>\n<h3 class=\"my-4\">More on Telkom<\/h3>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/telecoms\/167435-telkom-fixed-line-shocker.html\"><strong>Telkom fixed-line shocker<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/fibre\/167419-how-many-homes-can-get-telkom-fibre.html\"><strong>How many homes can get Telkom fibre<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/business\/167415-telkom-is-making-more-money-getting-more-customers.html\"><strong>Telkom is making more money, getting more customers<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Telkom is introducing new self-help channels which will empower customers to solve their problems.<\/p>\n","protected":false},"author":23,"featured_media":130892,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[35,279,109,37543],"class_list":["post-167639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecoms","tag-headline","tag-sipho-maseko","tag-telkom","tag-telkom-self-help"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/167639"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=167639"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/167639\/revisions"}],"predecessor-version":[{"id":167695,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/167639\/revisions\/167695"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/130892"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=167639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=167639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=167639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}