A Vodacom subscriber was recently saddled with an R8,500 mobile data bill for out-of-bundle use due to\u00a0Windows 10 updates.<\/p>\n
The distraught subscriber told MyBroadband they were aware Windows updates were to blame for the data use, but\u00a0thought a\u00a0R1,000 bill limit they had in place would stop bill shock.<\/p>\n
\u201cWe have been contacting and emailing Vodacom for a week now, but we have been unsuccessful to address the problem,\u201d said the subscriber.<\/p>\n
MyBroadband approached Vodacom with the problem, and it\u00a0confirmed there was a R1,000 limit on the account.<\/p>\n
\u201cPrior to reaching the set R1,000 limit, the customer received numerous high-data-usage notification emails,\u201d said Vodacom.<\/p>\n
\u201cWhen the call limit was reached, the line was soft locked as per the customer\u2019s instruction,\u201d it said.<\/p>\n
Vodacom explained that the bulk of the data usage \u201cfollowed a\u00a0request by the customer to unlock the line\u201d.<\/p>\n
This means that a proactive request to unlock the line, and subsequent automated Window 10 updates, were to blame for the high data bill.<\/p>\n
Vodacom advised subscribers to turn off automatic updates over mobile data connections, and rather use an ADSL or fibre-linked Wi-Fi connection for backing up files or large application updates.<\/p>\n
When you can get free Vodacom minutes for dropped calls<\/strong><\/a><\/p>\n Vodacom\u2019s new Plus packages take on Telkom FreeMe<\/strong><\/a><\/p>\n