The Communication Workers Union (CWU) has called on MTN chief human resources officer Nhlanhla Qwabe to step down in its latest war of words with the network.<\/p>\n
The union is set to meet MTN in court on Tuesday after applying for an interdict against the company regarding its outsourcing plan.<\/p>\n
Last week, the CWU applied for a court interdict against the network provider following the company\u2019s decision to outsource a portion of its call centre facility to a third-party vendor. The union claims that it had not been properly consulted over the move.<\/p>\n
CWU president Clyde Mervin said that MTN had been victimising staff members and shop stewards amid threats of strike action.<\/p>\n
The union is also calling for a salary increase and the conversion of temporary workers into permanent staff.<\/p>\n
\u201cWe cannot allow our members to be treated this way. We are going for them. There is a war to come,\u201d Mervin told Fin24.<\/p>\n
\u201cPeople say they know us for all calling for people to step down, but that is exactly what we are doing. We want Qwabe to step down,\u201d he added.<\/p>\n
MTN earlier said it will adopt a hybrid outsource model which would result in retaining some of its call centre facilities, while others would be outsourced to an experienced third party vendor.<\/p>\n
This was in a bid to \u201coptimise operations and enhance customer experience.\u201d<\/p>\n
Meanwhile, MTN and CWU are set to meet on Friday again in a \u201clong over-due\u201d meeting, said Mervin.<\/p>\n
MTN confirmed that the meeting with the union was indeed scheduled to take place on Friday.<\/p>\n
\u201cWe are looking forward to a constructive meeting, where all parties will conduct themselves in a respectful and professional manner,” Qwabe told Fin24.<\/p>\n
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