With just one day left, almost half of the country’s registered taxpayers have submitted their returns.<\/p>\n
South African Revenue Service spokesman, Adrian Lackay, said out of the 3.8million people who were issued with tax forms, 1.7million had met the October 31 deadline.<\/p>\n
Lackay said 600000 people had registered on SARS e-filing system.<\/p>\n
“A quarter of that, about 150000, have submitted their forms electronically. So we have close to 1.8 million forms in hand.”<\/p>\n
Lackay said people still need to get used to the new forms and the submission process. <\/p>\n
“Firstly, we wanted to make it as simple as possible and, secondly, to encourage the use of technology and automation.”<\/p>\n
He said the new forms helped to simplify the process so that tax returns could be finalised faster. <\/p>\n
Lackay cautioned people to avoid unnecessary mistakes when filling out their forms manually.<\/p>\n
“The most common mistake is that people forget to sign their forms and we have to return it to them. People also make unnecessary mistakes and scratch out figures. <\/p>\n
“What needs to be remembered is that these forms are scanned into our system and the machine can’t read what you have scratched out. People need to write legibly.”<\/p>\n
“People have left it to the last two weeks. There has been overloading of the website and large volumes of traffic.<\/p>\n
“Queues at Sars offices nationally are long. It takes between eight and 12 minutes to assist one person, on average.<\/p>\n
He said: “We have received 100000 forms per day over the last two weeks, on average.”<\/p>\n
The SARS call centre takes about 23 000 to 25 000 calls per day.<\/p>\n
Passwords have proven to be the biggest bugbear in Sars e-filing.<\/p>\n
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