Telkom appears to have un-throttled multiple\u00a0uncapped LTE accounts on its network following complaints from subscribers.<\/p>\n
The company faced backlash from clients on its uncapped LTE packages earlier this month when they discovered they had been \u201csoft capped\u201d.<\/p>\n
This came after Telkom informed uncapped clients it would enforce its acceptable use policy (AUP) more aggressively by throttling connections.<\/p>\n
From\u00a0September, subscribers said\u00a0their connections were throttled – with reports stating\u00a0the operator had introduced new usage thresholds.<\/p>\n
Telkom previously stated its AUP targeted \u201cbandwidth-intensive protocols\u201d being used to a point where they degraded the quality of the network for all users.<\/p>\n
It defined these as peer-to-peer services like BitTorrent, and news server downloads.<\/p>\n
Downloads over these protocols were originally limited to 50GB per month<\/strong><\/a>.<\/p>\n Telkom customers said a separate 250GB usage threshold was introduced at the start of September.<\/p>\n Subscribers said\u00a0Telkom throttled uncapped LTE connections<\/strong><\/a> to 4Mbps after around 185GB of data usage. When you hit 250GB, your connection was throttled to 256kbps.<\/p>\n The soft cap functioned separately to\u00a0the 50GB limit\u00a0for \u201cbandwidth-intensive\u201d usage. Subscribers reported they could torrent at full speed after hitting the 185GB and 250GB thresholds.<\/p>\n Telkom did\u00a0not provide feedback to MyBroadband on the issue after we sent questions to the operator.<\/p>\n It told Times Live<\/a><\/strong>\u00a0unhappy uncapped LTE subscribers can\u00a0cancel their contracts with no penalties.\u00a0Telkom did not say whether LTE modems or devices would have to be returned following a contract cancellation.<\/p>\n Telkom added that\u00a0it\u00a0had been lenient in enforcing its AUP since the launch of its uncapped service.<\/p>\n However, in the past few months it found that excessive usage was negatively impacting customers.<\/p>\n \u201cSome [customers] have\u00a0downloaded as much as 4TB\u00a0of data through their LTE connections,\u201d said Telkom.<\/p>\n Telkom said 11% of its existing LTE users would be throttled because of excessive usage.<\/p>\n Telkom uncapped LTE throttling policy leaves users furious<\/strong><\/a><\/p>\nA new soft cap<\/h3>\n
Telkom exercised \u201cmuch leniency\u201d<\/h3>\n
More on Telkom uncapped LTE<\/h3>\n