MyBroadband recently revealed that Telkom’s Do Broadband Music service gave various problems when trying to use the offering with browsers other than Microsoft’s Internet Explorer. Problems occurred on all other browsers, including Firefox, Opera and Apple’s Safari.<\/p>\n
Other problems were also encountered, like the inability to play the music on standard MP3 players (including iPods), listening to the music on other computers or downloading a song again after the initial download was disrupted.<\/p>\n
Telkom was contacted regarding these problems, and after nearly a week, the company finally responded to the support email (which seems to be the only support channel open to subscribers).<\/p>\n
Telkom confirmed that the DRM licenses on their music will only download in Internet Explorer. The company further said that “unfortunately you cannot copy music from one PC to another because of the DRM protection on the music.”<\/p>\n
Telkom did however offer to reset the purchased song where the download was interrupted. Unfortunately most consumers will have lost interest after a week which makes Telkom’s task, of encouraging user to utilize their online music service rather than frequenting the traditional CD store, a difficult one. <\/p>\n
The overly restrictive limitations on the paid-for content and general poor service of Telkom’s Do Broadband Music offering may serve as a deterrent. To forego the hassle of dealing with Telkom people may simply opt for the readily available, user-friendly services online where non-DRM music can be downloaded illegally free of charge.<\/p>\n