Many South African cellular subscribers have been frustrated by SMS spam and incorrect billing from cellular content providers. However, there is hope.<\/p>\n
South Africa’s Wireless Application Service Providers’ Association (WASPA)<\/a> recently announced that the vast majority of the consumer complaints about its members handled last year has been amicably resolved.<\/p>\n According to WASPA its adjudicators ruled on 232 complaints during the course of 2010 of which 165 complaints were upheld, 23 were partially upheld and 44 were dismissed.<\/p>\n The majority of these complaints were related to billing for services the customer no longer wants or claims not to have signed up for in the first place.<\/p>\n Many of the complaints which were upheld resulted in penalties, including hefty fines which were imposed on some offenders.<\/p>\n WASPA also pro-actively monitors service providers. The organization employs two staff members specifically to monitor and test services and sniff out offending wireless application providers.<\/p>\n “Repeat offenders have services terminated, and in some cases WASPA requests the mobile networks to suspend their services entirely,” WASPA said.<\/p>\n If you have a problem with a wireless application service provider engaging in unsolicited SMSs or incorrect billing, you can lodge a complaint with WASPA<\/a>.<\/p>\n