Vox Telecom’s voice, email, ADSL, FTTH, FTTB, and APN customers were\u00a0hit by issues today, the company stated on social media.<\/p>\n
Vox sent out multiple notices of service interruptions, which have now been rectified, said the company.<\/p>\n
Customers complained on Twitter and to MyBroadband that services were not working as expected today.<\/p>\n
“We apologise for the inconvenience caused and thank you for your patience,” said Vox.<\/p>\n
Chief technical officer at Vox,\u00a0Keith Laaks, provided the following statement on the outage<\/p>\n
One of Vox\u2019 fabric interconnect switches lost power this morning when a power insulator failed at 7:56 in one of Vox\u2019 Data Centers.\u00a0This impacted several virtual machines that were running on that DC\u2019s compute infrastructure at the time.<\/p>\n
This included several RADIUS and LDAP VM\u2019s used within Vox\u2019 Voice and Data Services environment \u2013 responsible for authenticating voice calls and new data connections.<\/p>\n
Vox\u2019 voice engineers proceeded with switching services over to its geo-redundant platform (located at another Data Center).<\/p>\n
Voice service was partially resumed at 8:26 and fully restored by 8:57.<\/p>\n
For Data, only sessions attempting to establish new FTTX\/ADSL PPPoE connections during this time period were impacted. Those already connected were not impacted.<\/p><\/blockquote>\n
Now read:\u00a0Vox Telecom launches Fat Pipe Wireless<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"
Vox Telecom’s ADSL, fibre, and voice networks were hit by issues today, which have now been resolved.<\/p>\n","protected":false},"author":23,"featured_media":124010,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[36,49],"class_list":["post-185074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-adsl","tag-active","tag-vox-telecom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/185074"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=185074"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/185074\/revisions"}],"predecessor-version":[{"id":185098,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/185074\/revisions\/185098"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/124010"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=185074"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=185074"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=185074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}