Crystal Web launched its mobile service in February – offering customers access to Vodacom’s last-mile mobile network, which then breaks out to the Internet through Crystal Web.<\/p>\n
Vodacom customers are able to switch to Crystal Mobile\u00a0by changing their APN details.<\/p>\n
Certain customers said they experienced issues connecting to the Crystal Web APN following the launch, with their Vodacom data being consumed when a session was initiated.<\/p>\n
Crystal Web CEO Shaun Kaplan said if a client’s Vodacom data is being used, as opposed to their Crystal Web data, it is because they are not connected to the correct APN.<\/p>\n
“There was an issue for a few customers when we initially launched where some contract customers were not provisioning over the Vodacom network correctly,” said Kaplan.<\/p>\n
“This was widespread and didn’t only impact Crystal Web. However, the timing was certainly unfortunate.”<\/p>\n
“This was resolved by Vodacom in a few days and there have not been any new issues since,” he said.<\/p>\n
Kaplan said their mobile offering is a new product and they have identified that certain staff members\u00a0are not “as comfortable with the support process as we’d like them to be”.<\/p>\n
“As management, we personally noted these concerns and monitored for areas we can improve, and have already embarked on additional training for all client-facing staff in this regard.”<\/p>\n
If users are experiencing issues with connecting to the Crystal Web APN or their mobile data not being used as expected, they can contact the ISP.<\/p>\n
A guide for switching a device to the\u00a0Crystal Mobile Data APN is below.<\/p>\n
iOS 9 and 10<\/strong><\/p>\n Android 5 and newer<\/strong><\/p>\n Instructions for Android 4 and 4.1, and Mobile Wi-Fi Devices are available here<\/strong><\/a>.<\/p>\n Crystal Web has stated that issues with connecting to its APN via mobile devices has been resolved.<\/p>\n","protected":false},"author":23,"featured_media":141000,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[41119,29828,41],"class_list":["post-202848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-crystal-mobile","tag-crystal-web","tag-vodacom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/202848"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=202848"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/202848\/revisions"}],"predecessor-version":[{"id":202880,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/202848\/revisions\/202880"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/141000"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=202848"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=202848"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=202848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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Now read:\u00a0Cell C and Lycamobile in MVNO deal<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"