{"id":206406,"date":"2017-04-10T09:33:13","date_gmt":"2017-04-10T07:33:13","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=206406"},"modified":"2017-04-10T09:37:04","modified_gmt":"2017-04-10T07:37:04","slug":"ibms-watson-now-offers-tech-support","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/software\/206406-ibms-watson-now-offers-tech-support.html","title":{"rendered":"IBM&#8217;s Watson now offers tech support"},"content":{"rendered":"<p>IBM&#8217;s Watson AI now offers IT support for businesses using the company&#8217;s <strong><a href=\"https:\/\/www.ibm.com\/us-en\/marketplace\/end-user-support-services#product-header-top\" target=\"_blank\">workplace support services<\/a><\/strong>.<\/p>\n<p>Watson can assist employees with numerous IT issues via a text chat interface.<\/p>\n<p>The service can learn from responses and feedback, and can customise its interaction with the user depending on their level of IT knowledge.<\/p>\n<p>Watson is available for IT support from any Internet-connected device, reducing downtime due to IT problems.<\/p>\n<p>If Watson is unable to solve a problem, it will transfer the user to a human IT professional.<\/p>\n<p>A demo of IBM&#8217;s workplace support services with Watson is below.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/O1cBOR9TuLs\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3 class=\"my-4\">Now read:\u00a0<a href=\"https:\/\/mybroadband.co.za\/news\/software\/206126-adobe-is-using-ai-to-make-your-selfies-look-better.html\" rel=\"bookmark\">Adobe is using AI to make your selfies look better<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>IBM&#8217;s Watson AI now offers IT support for businesses using the company&#8217;s helpdesk services.<\/p>\n","protected":false},"author":23,"featured_media":206408,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[835,42484,4632],"class_list":["post-206406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software","tag-ibm","tag-it-support","tag-watson"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/206406"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=206406"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/206406\/revisions"}],"predecessor-version":[{"id":206428,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/206406\/revisions\/206428"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/206408"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=206406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=206406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=206406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}