Telkom recently slapped a data subscriber with a bill for R1,820.95, much higher than the R399 she was expecting.<\/p>\n
The higher-than-normal\u00a0charge\u00a0was for data usage fees over the standard 20GB her contract provides.<\/p>\n
This is unusual for Telkom\u2019s mobile services, as the network not only lets subscribers set spend limits<\/strong><\/a>\u00a0on a contract, but cuts you off when you reach the limit of your data bundle.<\/p>\n Instead of billing you out of bundle, it redirects you to your portal and\u00a0asks whether you wish to load a new data bundle or continue out of bundle.<\/p>\n In her complaint to Telkom, the client said the bill was completely unexpected, as she has been cut off before after reaching her cap.<\/p>\n However, in March 2017, the system failed and allowed her to go beyond her 20GB without any notification.<\/p>\n Initial attempts by the customer to get the charges investigated and reversed were met with unhelpful Telkom support staff.<\/p>\n They claimed the contract did not have a R0 spend limit as she\u00a0suggested, but a R500 limit.<\/p>\n When she asked how her OOB bill went to over R1,400 when the limit was supposed to be R500, Telkom support ended their chat.<\/p>\n When similar questions were asked over email, no response was received.<\/p>\n After MyBroadband contacted Telkom, the case was investigated and the client credited the R1,421.95.<\/p>\n Telkom offered to refund the amount to her bank account, but she had already closed her account and opened a new one – fearing that she would be\u00a0hit with another big debit order the following month.<\/p>\n The company said its investigation revealed that the client\u2019s limit was not altered.<\/p>\n A software glitch in the system\u00a0resulted in her not being redirected\u00a0after reaching her cap. This resulted in\u00a0her being billed out of bundle.<\/p>\n A Telkom subscriber recently received a data bill for almost R2,000, despite having a spend limit.<\/p>\n","protected":false},"author":15,"featured_media":128532,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[35,109],"class_list":["post-213770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-headline","tag-telkom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/213770"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=213770"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/213770\/revisions"}],"predecessor-version":[{"id":213878,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/213770\/revisions\/213878"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/128532"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=213770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=213770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=213770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Poor service<\/h3>\n
Refunded<\/h3>\n
Now read: Telkom set for massive restructuring<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"