{"id":225422,"date":"2017-08-22T07:21:42","date_gmt":"2017-08-22T05:21:42","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=225422"},"modified":"2017-08-22T07:23:12","modified_gmt":"2017-08-22T05:23:12","slug":"vodacom-will-refund-subscribers-hit-by-disappearing-airtime-and-data-bug","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/225422-vodacom-will-refund-subscribers-hit-by-disappearing-airtime-and-data-bug.html","title":{"rendered":"Vodacom will refund subscribers hit by disappearing airtime and data bug"},"content":{"rendered":"<p>Vodacom is reimbursing subscribers who were affected by a billing issue on Monday night, the operator said <strong><a href=\"https:\/\/twitter.com\/Vodacom111\/status\/899859876612108288\" target=\"_blank\" rel=\"noopener\">on Twitter<\/a><\/strong>.<\/p>\n<p>Customers took to social media last night, causing Vodacom to trend on Twitter, to complain about disappearing airtime and data.<\/p>\n<p>Those affected by the billing bug <strong><a href=\"https:\/\/mybroadband.co.za\/news\/cellular\/225418-vodacom-disappearing-airtime-and-data-problem.html\">complained about missing data<\/a>\u00a0<\/strong>and\u00a0airtime depleting for no apparent reason.<\/p>\n<p>Vodacom has committed to ensure that all affected customers will be refunded in full. On Tuesday morning, the mobile network said it had begun the process.<\/p>\n<p>Vodacom said that all out-of-bundle charges incurred during the incident are being refunded, and that depleted bundles are being reinstated.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">We are currently reimbursing customers affected by last night&#39;s billing issue. 1\/2<\/p>\n<p>&mdash; #VodacomTurns30 (@Vodacom) <a href=\"https:\/\/twitter.com\/Vodacom\/status\/899846141008896000?ref_src=twsrc%5Etfw\">August 22, 2017<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">All related out-of-bundle charges are being refunded and depleted bundles are reinstated. We sincerely apologise for the inconvenience. 2\/2<\/p>\n<p>&mdash; #VodacomTurns30 (@Vodacom) <a href=\"https:\/\/twitter.com\/Vodacom\/status\/899846203931860992?ref_src=twsrc%5Etfw\">August 22, 2017<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h3 class=\"my-4\">Now read:\u00a0<a href=\"https:\/\/mybroadband.co.za\/news\/cellular\/224384-minimum-data-charges-on-vodacom-and-mtn.html\">Minimum data charges on Vodacom and MTN<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Vodacom is reimbursing subscribers who were affected by a billing issue on Monday night.<\/p>\n","protected":false},"author":15,"featured_media":143697,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[35,41],"class_list":["post-225422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-headline","tag-vodacom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/225422"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=225422"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/225422\/revisions"}],"predecessor-version":[{"id":225432,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/225422\/revisions\/225432"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/143697"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=225422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=225422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=225422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}