{"id":2299,"date":"2007-12-20T21:51:00","date_gmt":"2007-12-20T19:51:00","guid":{"rendered":""},"modified":"2007-12-20T21:51:00","modified_gmt":"2007-12-20T19:51:00","slug":"new-regulations-to-protect-consumers","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/telecoms\/2299-new-regulations-to-protect-consumers.html","title":{"rendered":"New regulations to protect consumers"},"content":{"rendered":"<p>The Independent Communications Authority of South Africa (ICASA) has published the final Code of Conduct for the Electronic Communications and Electronic Communications Network Services licensees.<\/p>\n<p>The purpose of the regulations is to prescribe guidelines that will set an acceptable standard of conduct by licensees in respect of consumers.<\/p>\n<p>The regulations focus on different standards that should be adhered to by licensees, including:<\/p>\n<ul>\n<li>The use of official languages<\/li>\n<li>Consumer rights<\/li>\n<li>The provisioning of information<\/li>\n<li>Tariffs<\/li>\n<li>Contract terms and conditions<\/li>\n<li>Consumer confidentiality<\/li>\n<li>Billing and related practices<\/li>\n<li>Consumer protection regarding billing complaints<\/li>\n<li>Marketing and sales practices <\/li>\n<li>Product guarantees and remedies<\/li>\n<li>Complaints handling and resolution<\/li>\n<\/ul>\n<p>Various consumer rights are addressed in the regulations, including the right to a service without discrimination, the right of choice or service providers, the right to access and question records of information, the right to lodge a complaint and the right to redress.<\/p>\n<p>The full set of regulations is available on the ICASA website.<\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php?t=98251\">Comments<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>ICASA publishes the final regulations on the Code of Conduct for ECS and ECNS licensees<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-2299","post","type-post","status-publish","format-standard","hentry","category-telecoms"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/2299"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=2299"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/2299\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=2299"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=2299"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=2299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}