South African broadband subscribers are generally not very impressed with their broadband service.<\/p>\n
According to feedback from the recent broadband survey a mere 13% of subscribers indicated that their broadband service is better than expected.<\/p>\n
46% of respondents said that the service performs exactly as expected while 38% of users said that their service performed worse than expected.<\/p>\n
35% of subscribers indicated that they are actively looking for a new broadband service, driving home the fact that there is a large portion of the broadband community who are looking elsewhere for something better.<\/p>\n
Best and worse<\/strong><\/p>\n The service, where most of the surveyed users indicated that the service performed better than expected or exactly as expected, was Telkom’s ADSL 384 offering. <\/p>\n Just over half of the ADSL 384 users were happy with their service performance – a significantly higher satisfaction rate than the other broadband offerings on the market.<\/p>\n The service where users were most unhappy with the performance is Sentech’s MyWireless offerings.<\/p>\n A massive 61% of MyWireless subscribers indicated that the service performed worse than expected while only 6% of respondents indicated that the service exceeded expectations.<\/p>\n