The Advertising Standards Authority of South Africa (ASA) has dismissed a consumer complaint against Afrihost\u2019s 24-hour support claim.<\/p>\n
Afrihost\u2019s website states that \u201cYou can get a call back anytime of the day or night by SMSing Help to 32541\u201d.<\/p>\n
One consumer lodged a complaint against the ISP, arguing that \u201cthe advertising is misleading as the 24-hour technical support is just SMS service offered after hours\u201d.<\/p>\n
Afrihost responded, saying its after-hours support service is an SMS service, and the advertising clearly states that.<\/p>\n
Afrihost revealed call logs which showed it tried to call the customer after receiving his SMS requesting support, but that he did not answer his phone.<\/p>\n
The ASA agreed with Afrihost, saying it is clear that one must SMS after hours for support and that an agent will call as soon as possible.<\/p>\n
\u201cFrom the call records, this did occur,\u201d said the ASA.<\/p>\n
The ASA dismissed the complaint and ruled the advertising is not misleading.<\/p>\n
The ASA has dismissed a complaint against Afrihost’s 24-hour support claim.<\/p>\n","protected":false},"author":23,"featured_media":187851,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[1669,35],"class_list":["post-241736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-adsl","tag-afrihost","tag-headline"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/241736"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=241736"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/241736\/revisions"}],"predecessor-version":[{"id":241876,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/241736\/revisions\/241876"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/187851"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=241736"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=241736"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=241736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}