Absa’s credit card call centre is informing clients that an IT issue is causing transactions from 17 December to not reflect in their accounts.<\/p>\n
Transactions were reflected accurately yesterday evening, with clients discovering this morning that they were reverted in error.<\/p>\n
The problem is also causing accounts to show an available balance of zero, resulting in cards being declined.<\/p>\n
Absa’s call centre is currently overloaded, with wait times of over ten minutes to get through to the Premium banking credit card help desk.<\/p>\n
The bank’s customer support said the IT department is aware of the issue and that it is expected to be resolved this evening when a batch process runs.<\/p>\n
Absa told MyBroadband the problem is due to a technical error affecting customers who conducted inter-account transfers into their credit cards on the 17th December 2017.<\/p>\n
The bank said the incident was isolated and only affected a limited number of credit card customers.<\/p>\n
Absa confirmed that a batch process would be run tonight to correct the error.<\/p>\n
Absa’s credit card call centre is informing clients that an IT issue is causing transactions from 17 December to not reflect in their accounts.<\/p>\n","protected":false},"author":23,"featured_media":172580,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10106],"tags":[2186],"class_list":["post-242966","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-absa"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/242966"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=242966"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/242966\/revisions"}],"predecessor-version":[{"id":242972,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/242966\/revisions\/242972"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/172580"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=242966"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=242966"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=242966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}