{"id":249409,"date":"2018-02-20T11:37:50","date_gmt":"2018-02-20T09:37:50","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=249409"},"modified":"2018-02-20T11:39:21","modified_gmt":"2018-02-20T09:39:21","slug":"post-office-website-down-for-days","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/business\/249409-post-office-website-down-for-days.html","title":{"rendered":"Post Office website down for days"},"content":{"rendered":"<p>The <a href=\"https:\/\/www.postoffice.co.za\/\" target=\"_blank\" rel=\"noopener\"><strong>South African Post Office website<\/strong><\/a> has been down for days, leaving customers frustrated and unable to perform online tasks.<\/p>\n<p>Additionally, customers have reported that calls to the company&#8217;s call centre are not answered.<\/p>\n<p>&#8220;Not sure how exactly we are supposed to track packages,\u201d said one customer.<\/p>\n<p>Third-party tracking services are no help to users either, as they use a Post Office API for their services &#8211; which is also down.<\/p>\n<p>MyBroadband attempted to contact the Post Office helpdesk for details about the downtime, but the company\u2019s call centre lines did not work.<\/p>\n<p>Getting comment via email was also futile, and there has been no official communication through the Post Office\u2019s social media platforms.<\/p>\n<p><a href=\"https:\/\/www.iol.co.za\/business-report\/mark-barnes-mr-fixit-of-sa-post-office-10284887\" target=\"_blank\" rel=\"noopener\"><strong>SAPO CEO Mark Barnes previously said<\/strong><\/a>\u00a0ecommerce was one of the promising new revenue streams for the organisation.<\/p>\n<p>To gain the trust of local online retailers, however, the Post Office must provide a service which matches established courier services like DHL and FedEx.<\/p>\n<p>The prolonged website downtime sees the Post Office taking a massive step backwards in achieving this.<\/p>\n<h3 class=\"my-4\">Now read:\u00a0<a href=\"https:\/\/mybroadband.co.za\/news\/general\/244516-shipping-a-parcel-overseas-using-the-post-office-2018-pricing.html\">Shipping a parcel overseas using the Post Office \u2013 2018 Pricing<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>SA Post Office customers cannot track packages or perform online tasks.<\/p>\n","protected":false},"author":23,"featured_media":144173,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[19],"tags":[34083,3734,16590,3736],"class_list":["post-249409","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-mark-barnes","tag-post-office","tag-sa-post-office","tag-sapo"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/249409"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=249409"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/249409\/revisions"}],"predecessor-version":[{"id":249413,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/249409\/revisions\/249413"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/144173"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=249409"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=249409"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=249409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}