Rain CEO Willem Roos said they are confident their backlog of SIM deliveries will be resolved by the end of the week.<\/p>\n
Rain launched its first mobile products on 6 June 2018, offering data priced at 5c per MB and unlimited data usage for between 15 and 90 days after joining as part of a launch promotion.<\/p>\n
Many people ordered Rain SIMs and device bundles to test the service, and this overwhelmed the company\u2019s systems.<\/p>\n
Customers have complained they did not receive their Rain SIMs as promised<\/strong><\/a>, and new subscribers are still waiting for their packages over a week after ordering.<\/p>\n Roos said the delays were caused by higher-than-expected order volumes, along with technical issues.<\/p>\n The company has now removed promised delivery times from its ordering process, and is working on resolving the backlog from its initial orders.<\/p>\n Certain subscribers have also reported problems with their SIM activation, and not receiving the devices which they ordered with their Rain SIMs.<\/p>\n This should soon be a thing of the past, said Roos.<\/p>\n He added that a steady stream of new orders continues to flow in, which they are happy with.<\/p>\n Rain CEO Willem Roos said they are confident their backlog of SIM deliveries will be resolved.<\/p>\n","protected":false},"author":23,"featured_media":263475,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[35,43716,46832],"class_list":["post-264959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-headline","tag-rain","tag-willem-roos"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/264959"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=264959"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/264959\/revisions"}],"predecessor-version":[{"id":264963,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/264959\/revisions\/264963"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/263475"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=264959"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=264959"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=264959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Delays<\/h3>\n
Now read:\u00a0Rain fails to deliver first mobile SIMs<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"