{"id":265537,"date":"2018-06-22T10:58:34","date_gmt":"2018-06-22T08:58:34","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=265537"},"modified":"2018-06-22T10:59:03","modified_gmt":"2018-06-22T08:59:03","slug":"big-problems-with-rain-upload-speeds","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/265537-big-problems-with-rain-upload-speeds.html","title":{"rendered":"Big problems with Rain upload speeds"},"content":{"rendered":"

MyBroadband has received numerous complaints about poor upload speeds on the Rain network, which was confirmed by MyBroadband\u2019s own network testing<\/strong><\/a>.<\/p>\n

One consumer informed MyBroadband that he has been experiencing very slow upload speeds since Tuesday.<\/p>\n

\u201cMy upload speed used to be 12Mbps or faster, but it has dropped to 0.28Mbps,\u201d he told MyBroadband.<\/p>\n

His ISP advised him to contact Rain\u2019s call centre for network-related problems, but this did not help much as they told him to \u201cwait until they come back to him\u201d.<\/p>\n

\u201cThey seem to be missing the point with their poor client service, and it seems as if they do not have a clue,\u201d he said.<\/p>\n

This is not an isolated event, and many Rain subscribers have complaints about the same problem.<\/p>\n

\u201cRain\u2019s upload speeds are abysmal – quite often it is 0.01Mbps which is essentially useless. Speed tests often fail to complete due to uploads never finishing,\u201d another user said.<\/p>\n

MyBroadband\u2019s network testing showed that Rain experienced a significant drop in upload speed over the last week.<\/p>\n

Rain CEO Willem Roos told MyBroadband that the company will have to investigate this issue in more detail.<\/p>\n

\u201cIn these cases it could be that the subscribers are on a cell edge, or in an indoor area where our coverage is not great yet,\u201d Roos said.<\/p>\n

The graph below shows Rain\u2019s average upload speed (in kbps) over the last week, based on MyBroadband mobile speed tests across the country. In many areas the average upload speed was well below 1Mbps.<\/p>\n

\"Rain<\/a><\/p>\n

Now read:\u00a0No airtime or SMSs on Rain Mobile<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

Numerous Rain fixed LTE-A and mobile subscribers are complaining about network problems.<\/p>\n","protected":false},"author":23,"featured_media":263471,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[35,27659,43716,46607],"class_list":["post-265537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-headline","tag-lte-a","tag-rain","tag-rain-mobile"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/265537"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=265537"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/265537\/revisions"}],"predecessor-version":[{"id":265573,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/265537\/revisions\/265573"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/263471"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=265537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=265537"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=265537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}