{"id":269167,"date":"2018-07-20T16:06:24","date_gmt":"2018-07-20T14:06:24","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=269167"},"modified":"2018-07-20T16:08:21","modified_gmt":"2018-07-20T14:08:21","slug":"mtn-technical-glitch-leaves-users-without-airtime-or-data","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/269167-mtn-technical-glitch-leaves-users-without-airtime-or-data.html","title":{"rendered":"MTN technical glitch leaves users without airtime or data"},"content":{"rendered":"<p>MTN has stated on its\u00a0<a href=\"https:\/\/twitter.com\/MTNza\/with_replies\" target=\"_blank\" rel=\"noopener\"><strong>Twitter account<\/strong><\/a> that a technical error is affecting subscribers on its network.<\/p>\n<p>A &#8220;small percentage&#8221; of subscribers is affected by the glitch, which impacts recharging, airtime and data balances, and calling minute balances, said MTN.<\/p>\n<p>&#8220;The resolution is a priority, and all balances and services will be restored in the course of today. We apologise for any inconvenience,&#8221; stated MTN.<\/p>\n<p>Customers have complained online that their airtime and data balances are empty as a result of the glitch, and they cannot access recharging services.<\/p>\n<p>MTN has told users on Twitter it will restore their airtime and data allotments, and give them an extra R100 MTN airtime and 100MB of data as additional compensation.<\/p>\n<p>MTN was asked for comment on the matter &#8211; including what caused the glitch, and how many customers were affected &#8211; but it did not immediately reply to questions.<\/p>\n<h3 class=\"my-4\">Now read:\u00a0<a href=\"https:\/\/mybroadband.co.za\/news\/technology\/269153-launch-of-whatsapp-payments-delayed-in-india.html\" rel=\"bookmark\">Launch of WhatsApp payments delayed in India<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>MTN has stated on its\u00a0Twitter account that a technical error is affecting subscribers.<\/p>\n","protected":false},"author":23,"featured_media":152615,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[35,42],"class_list":["post-269167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-headline","tag-mtn"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/269167"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=269167"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/269167\/revisions"}],"predecessor-version":[{"id":269169,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/269167\/revisions\/269169"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/152615"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=269167"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=269167"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=269167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}