MyBroadband recently received a complaint from a reader who ported their cellphone number from Vodacom to Telkom, only to find that calls from the Vodacom network were not reaching him anymore.<\/p>\n
This is not the first time such problems have been reported, although based on the reports and feedback received, these do appear to be edge cases.<\/p>\n
They happen infrequently and require that something unexpected goes wrong in the porting process.<\/p>\n
Generally, the error is linked to updating routing information for the number being ported.<\/p>\n
Unfortunately, the isolated nature of such number porting errors means they are notoriously difficult to get support for.<\/p>\n
\u201cAll networks receive notification that a number has ported out of a certain network, requiring the routing to be updated,\u201d Vodacom told MyBroadband.<\/p>\n
\u201cIn this particular instance, there was a delay in the routing from Vodacom to Telkom.\u201d<\/p>\n
In the event that something goes wrong during a port, subscribers have no choice but to log the problem with the customer care centres of the networks involved.<\/p>\n
Vodacom said users can also contact it to effect the necessary routing changes to pre-empt any problems with a port.<\/p>\n
\u201cPorts are executed between 19:30 and 22:00 on weekdays, while the port support department closes at 18:00 on weekdays,\u201d said Vodacom.<\/p>\n
\u201cCustomers can contact customer care on weekends and after 18:00 on weekdays for assistance. The consultants in customer care will log calls to the port team which will be looked into the next morning, apart from Sundays.\u201d<\/p>\n
Telkom did not respond to requests for comment on this story.<\/p>\n
MyBroadband recently received a complaint from a reader who ported their number from Vodacom to Telkom.<\/p>\n","protected":false},"author":15,"featured_media":268571,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[35,36404,109,41],"class_list":["post-269567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-headline","tag-number-porting","tag-telkom","tag-vodacom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/269567"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=269567"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/269567\/revisions"}],"predecessor-version":[{"id":269973,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/269567\/revisions\/269973"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/268571"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=269567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=269567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=269567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}