MyBroadband received multiple reports of Telkom mobile network problems this past weekend, with many users hit by service outages.<\/p>\n
Reports started on 17 August 2018, with Telkom mobile customers stating they were experiencing problems with placing calls and connecting to various network services.<\/p>\n
This resulted in customers being unable to purchases bundles over the weekend.<\/p>\n
Telkom’s *180# and *123# USSD menus also experienced problems, with the *180# menu unavailable for most of Sunday and the *123# menu displaying strange items.<\/p>\n
The *123# service displayed a number of unfamiliar bundle options at certain times, which the Telkom call centre said was due to technical issues with the operator’s systems.<\/p>\n
Users also reported that all Telkom services were down on 17 August, although this may not have applied to all customers.<\/p>\n
Upon reaching the Telkom call centre, one user was reportedly told by an agent that the network’s systems were down and there was nothing they could do to assist.<\/p>\n
On 19 August, customers also reported that they were unable to make calls to any Telkom service number from their mobile devices.<\/p>\n
Numbers which were unavailable to Telkom customers reportedly included 180, 10213, 081 180, and the 112 emergency number.<\/p>\n
These network issues were noted by a number of customers, with Telkom stating on Twitter is was hit by\u00a0technical difficulties and service outages<\/strong><\/a>.<\/p>\n Hi Vho_Bele<\/p>\n Our sincere apologies for the delayed response and inconvenience ,kindly note we experienced a technical incident that affected some of of our service functions. Our support team are attending to the matter , please note instability may be… https:\/\/t.co\/7MqpODjDgo<\/a><\/p>\n — @TelkomZA (@TelkomZA) August 19, 2018<\/a><\/p><\/blockquote>\n\n