Telkom is working towards addressing issues of poor service and will strive to give customers a great experience with the company.<\/p>\n
This is a statement from Serame Taukobong, CEO of small business and consumer at Telkom, who was speaking at the 2018 MyBroadband Conference.<\/p>\n
Taukobong said Telkom has become associated with bad service, and viewed in a negative light, and this needs to be fixed.<\/p>\n
If the issue is addressed, Telkom’s popular products like FreeMe and its deal of the month can become attractive to non-Telkom users.<\/p>\n
Taukobong also touched on difficulties customers have with cancelling Telkom services, and how this is a missed opportunity to upsell to users.<\/p>\n
Along with service improvements,\u00a0Taukobong said Telkom was investing in its\u00a0mobile network, particularly in the backhaul, to provide users with great speeds and a great experience.<\/p>\n
For users who do not use Telkom as their primary mobile provider, he punted the benefits of dual-SIM smartphones and how they let a user test Telkom as their secondary provider.<\/p>\n
If they like what they see, they can consider making Telkom their primary SIM, he said.<\/p>\n
Taukobong said Telkom was upping its game in other areas too, and is upgrading its Telkom LIT media player to Android 8.0 – making it Netflix compliant.<\/p>\n
The company is also rolling out its Telkom LIT app, he said.<\/p>\n
Telkom is working towards addressing issues of poor service and will strive to give customers a great experience with the company.<\/p>\n","protected":false},"author":23,"featured_media":280541,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[54697,1355,109,38453],"class_list":["post-280539","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-mybroadband-conference-2018","tag-serame-taukobong","tag-telkom","tag-telkom-freeme"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/280539"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=280539"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/280539\/revisions"}],"predecessor-version":[{"id":280561,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/280539\/revisions\/280561"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/280541"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=280539"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=280539"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=280539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}