{"id":288706,"date":"2018-12-06T15:57:26","date_gmt":"2018-12-06T13:57:26","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=288706"},"modified":"2018-12-06T21:13:53","modified_gmt":"2018-12-06T19:13:53","slug":"cell-c-network-problems-4","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/288706-cell-c-network-problems-4.html","title":{"rendered":"Cell C network problems"},"content":{"rendered":"<p>Many Cell C customers are complaining about problems with Internet connectivity, slow throughput, and dropped calls.<\/p>\n<p>These complaints followed a voice and data network outage on Saturday 1 December which left Cell C subscribers without mobile services.<\/p>\n<p><a href=\"https:\/\/mybroadband.co.za\/news\/cellular\/287810-why-cell-cs-network-went-down.html\" target=\"_blank\" rel=\"noopener\"><strong>Cell C said<\/strong><\/a> the outage was caused by a power surge, due to load shedding, at the Neotel Data Centre where some of its network equipment is hosted.<\/p>\n<p>This tripped the air-conditioning and resulted in the Multi-Protocol Label Switching (MPLS) system, that enables the routing of traffic on the network, to overheat and power down.<\/p>\n<p>Cell C added that they subsequently deployed additional generators, and that their equipment had been restored.<\/p>\n<hr \/>\n<h3 class=\"my-4\">Cell C network problems continue<\/h3>\n<p>While Cell C said all services have been restored, many subscribers are now complaining about poor data connectivity and throughput.<\/p>\n<p>One Cell C subscriber told MyBroadband that \u201cthe Internet is broken&#8221;, and that Cell C told him the current problems are related to the outage on Saturday.<\/p>\n<p>Users who complained on Twitter about poor network performance were also told by Cell C that load-shedding had resulted in a number of network sites going down.<\/p>\n<p>When asked by a user if the sites were back up, the Cell C account stated that &#8220;the restoration of services can take a while&#8221;.<\/p>\n<p>&#8220;Unfortunately, we wouldn&#8217;t be able to advise when exactly services will be back up,\u201d stated the account.<\/p>\n<p>Users of MVNOs running on the Cell C network have also complained of downtime, including FNB Connect customers.<\/p>\n<p>Cell C was asked for official comment on the matter, but it did not reply to questions about its network problems.<\/p>\n<hr \/>\n<h3 class=\"my-4\">Cell C network performance graph<\/h3>\n<p>The graph below, which is based on network performance data from <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=eu.vspeed.mybroadband\" target=\"_blank\" rel=\"noopener\"><strong>MyBroadband\u2019s speed test app<\/strong><\/a>, shows the Cell C network performance over the last few days.<\/p>\n<p>The graph uses an average network performance (in kbps) over a rolling 3-day period, which clearly indicates the problems which started on 1 December and continue to persist.<\/p>\n<p><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2018\/12\/Cell-C.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-288716\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2018\/12\/Cell-C.jpg\" alt=\"\" width=\"640\" height=\"427\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2018\/12\/Cell-C.jpg 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2018\/12\/Cell-C-600x400.jpg 600w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<hr \/>\n<h3 class=\"my-4\">Cell C conversation with a subscriber<\/h3>\n<p>The conversation below from Cell C blames load-shedding and site outages for the recent network problems.<\/p>\n<p><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2018\/12\/Cell-C-Twitter.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-288720\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2018\/12\/Cell-C-Twitter.jpg\" alt=\"\" width=\"640\" height=\"427\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2018\/12\/Cell-C-Twitter.jpg 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2018\/12\/Cell-C-Twitter-600x400.jpg 600w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<hr \/>\n<h3 class=\"my-4\">Now read:\u00a0<a href=\"https:\/\/mybroadband.co.za\/news\/cellular\/287810-why-cell-cs-network-went-down.html\">Why Cell C\u2019s network went down<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Many Cell C consumers are complaining about problems with Internet connectivity, slow throughput, and dropped calls.<\/p>\n","protected":false},"author":23,"featured_media":262665,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[355,35],"class_list":["post-288706","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-cell-c","tag-headline"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/288706"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=288706"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/288706\/revisions"}],"predecessor-version":[{"id":288724,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/288706\/revisions\/288724"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/262665"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=288706"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=288706"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=288706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}