{"id":289346,"date":"2018-12-12T16:06:55","date_gmt":"2018-12-12T14:06:55","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=289346"},"modified":"2018-12-12T16:07:55","modified_gmt":"2018-12-12T14:07:55","slug":"cell-c-users-still-suffering-from-poor-network-performance","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/289346-cell-c-users-still-suffering-from-poor-network-performance.html","title":{"rendered":"Cell C users still suffering from poor network performance"},"content":{"rendered":"

Cell C customers have once again contacted MyBroadband to report poor network performance and connectivity issues.<\/p>\n

The latest complaint was a Cell C user who stated that their fixed-LTE service in Kimberly has not been working since Saturday, while their mobile Cell C SIM does not even allow them to open websites when used in a device in the Randburg area today.<\/p>\n

Cell C customers have also sent multiple queries to Cell C Support on Twitter<\/strong><\/a> today, complaining of no data services.<\/p>\n

Cell C acknowledged the network problems on Twitter and asked users for details to look into the matter.<\/p>\n

Reports on Down Detector<\/strong><\/a> for Cell C downtime have also been above average for the past 24 hours.<\/p>\n

A tweet today from Cell C is shown below.<\/p>\n

\"Cell<\/a><\/p>\n

Cell C also replied to users on Twitter about network issues which were reported on Tuesday evening.<\/p>\n

The network stated that the availability of its services is “affected by factors such as faults in other electronic communication networks to which the Cell C network is connected to”.<\/p>\n

No explanation as to which networks Cell C was referencing was supplied.<\/p>\n

\"Cell<\/a><\/p>\n

Cell C network problems<\/h3>\n

MyBroadband asked Cell C about its latest network problems, and which electronic communication networks it was referring to in its tweet, but the company did not reply to questions.<\/p>\n

The problems with Cell C’s network follow similar reports from users last week, with customers stating they had problems<\/strong><\/a> with Internet connectivity, slow throughput, and dropped calls.<\/p>\n

Both sets of complaints follow a voice and data network outage on 1 December which left Cell C subscribers without mobile services.<\/p>\n

Cell C said<\/strong><\/a>\u00a0the outage was caused by a power surge, due to load shedding, at the Neotel Data Centre where some of its network equipment is hosted.<\/p>\n

This tripped the air-conditioning and resulted in the Multi-Protocol Label Switching (MPLS) system, that enables the routing of traffic on the network, to overheat and power down.<\/p>\n

Since the network downtime at the start of the month, Cell C customers have continued to report problems on a consistent basis – particularly data connectivity and poor network performance issues.<\/p>\n

These have affected mobile services, MVNOs, and fixed-LTE packages.<\/p>\n

Now read:\u00a0The top Google search trends in South Africa for 2018<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

Cell C customers have once again contacted MyBroadband to report poor network performance and connectivity issues.<\/p>\n","protected":false},"author":23,"featured_media":262667,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[355,35,1729],"class_list":["post-289346","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-cell-c","tag-headline","tag-network-problems"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/289346"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=289346"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/289346\/revisions"}],"predecessor-version":[{"id":289356,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/289346\/revisions\/289356"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/262667"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=289346"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=289346"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=289346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}