{"id":298668,"date":"2019-03-10T10:27:55","date_gmt":"2019-03-10T08:27:55","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=298668"},"modified":"2019-03-10T10:30:22","modified_gmt":"2019-03-10T08:30:22","slug":"how-data-rollover-and-transfers-work-on-fnb","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/298668-how-data-rollover-and-transfers-work-on-fnb.html","title":{"rendered":"How data rollover and transfers work on FNB"},"content":{"rendered":"

FNB has said that it will fully comply with new regulations regarding cellular bundles and billing – even though it isn\u2019t strictly required to.<\/p>\n

New regulations from ICASA recently came into effect, compelling mobile network operators to change how they handle data, SMS, and voice bundles.<\/p>\n

The new End User and Subscriber Service Charter regulations stipulate that cellular providers may no longer bill users out-of-bundle by default when your bundle is depleted.<\/p>\n

They must also send depletion notifications at set intervals, and allow data from bundles to be transferred and rolled over to a new billing period.<\/p>\n

However, these regulations only apply to networks that operate under an ICASA licence. MVNOs, like FNB Connect, do not necessarily need a licence.<\/p>\n

ICASA clarified this in a last-minute change to the regulations which state: These Regulations do not apply to mobile virtual network operators, resellers and internet of things (or machine to machines).<\/p>\n

FNB Connect fully complies<\/h3>\n

FNB, however, has elected to comply with the regulations.<\/p>\n

\u201cIn the interest of customers, FNB Connect has proactively complied with the ICASA regulations,\u201d the chief commercial officer of FNB Connect, Shadrack Palmer, told MyBroadband.<\/p>\n

\u201cWe believe that this will go a long way in enabling FNB customers who are on FNB Connect to stretch their budgets by monitoring how much they spend on data.”<\/p>\n

\u201cIn addition, we are excited to be offering this benefit free of charge.\u201d<\/p>\n

Out-of-bundle billing<\/h3>\n

FNB Connect subscribers can opt in or opt out of OOB billing for voice, SMS, and data services by dialling *147#.<\/p>\n

Out-of-bundle usage is opted-in by default for voice and SMS, and opted-out by default for data. You can change these settings, and this applies to all prepaid, top-up and postpaid subscribers.<\/p>\n

\u201cIn addition, we also send all the required messaging regarding each bundle depletion to a customer,\u201d Palmer said.<\/p>\n

\u201cFNB Connect also implemented bundle depletion notifications in June 2018. In November 2018, FNB Connect also reduced the out-of-bundle data rate to R0.30 for all customers.\u201d<\/p>\n

Data rollover<\/h3>\n

FNB provided the following instructions to roll over mobile data:<\/p>\n

    \n
  1. Dial *147#<\/li>\n
  2. Select \u2013 Services<\/li>\n
  3. Select – Bundle management<\/li>\n
  4. Select – Roll over data<\/li>\n
  5. Select bundle type to roll over by choosing any of the options displayed<\/li>\n
  6. Select option 1 to confirm data roll over<\/li>\n<\/ol>\n

    When you roll over a data bundle, it will be valid for a month from the date of expiry. You can roll over data from 5 days before it expires.<\/p>\n

    Data transfer<\/h3>\n

    To transfer available data from your bundle to another FNB Connect subscriber, FNB provided the following steps:<\/p>\n

      \n
    1. Dial *147#<\/li>\n
    2. Select – Services<\/li>\n
    3. Select – Bundle management<\/li>\n
    4. Select – Transfer data<\/li>\n
    5. Select bundle type to transfer by choosing any of the options displayed<\/li>\n
    6. Confirm data bundle from which you want to transfer data<\/li>\n
    7. Select amount to transfer<\/li>\n
    8. Enter a number that you wish to transfer data to<\/li>\n
    9. Select option 1 to confirm data transfer.<\/li>\n<\/ol>\n

      Data can only be transferred to another FNB Connect customer and the transferred data will last for 30 days from the date of receipt.<\/p>\n

      Subscribers can transfer twice from each of their data bundles, and can only transfer predefined bundle sizes to someone else.<\/p>\n

      Now read: All the MVNOs on Cell C\u2019s network<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

      FNB said that it will fully comply with new regulations regarding cellular bundles and billing.<\/p>\n","protected":false},"author":15,"featured_media":142910,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[57368,5922,35],"class_list":["post-298668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-end-user-and-subscriber-service-charter","tag-fnb-connect","tag-headline"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/298668"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=298668"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/298668\/revisions"}],"predecessor-version":[{"id":298770,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/298668\/revisions\/298770"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/142910"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=298668"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=298668"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=298668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}