{"id":300842,"date":"2019-03-28T10:37:42","date_gmt":"2019-03-28T08:37:42","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=300842"},"modified":"2019-03-28T10:39:20","modified_gmt":"2019-03-28T08:39:20","slug":"apple-says-sorry-for-macbook-keyboard-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/hardware\/300842-apple-says-sorry-for-macbook-keyboard-problems.html","title":{"rendered":"Apple says sorry for MacBook keyboard problems"},"content":{"rendered":"<p>Apple has acknowledged that there are issues with &#8220;certain&#8221; MacBook keyboards and it is &#8220;sorry&#8221; for this.<\/p>\n<p>Following a <a href=\"https:\/\/www.wsj.com\/graphics\/apple-still-hasnt-fixed-its-macbook-keyboard-problem\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>report<\/strong><\/a> in The Wall Street Journal on the faulty keyboards, Apple issued a statement where it said it was aware that &#8220;a small number of users are having issues with their third-generation butterfly keyboard&#8221;.<\/p>\n<p>\u201cThe vast majority of Mac notebook customers are having a positive experience with the new keyboard,&#8221; said Apple.<\/p>\n<p>The keyboard problem is reported to be caused by dust or other particles building up beneath a MacBook&#8217;s keys, with the switches failing in certain cases as a result. This led to a class-action <a href=\"https:\/\/mybroadband.co.za\/news\/hardware\/261117-macbook-keyboard-switches-the-target-in-second-class-action-lawsuit.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>lawsuit<\/strong><\/a> by consumers against Apple, and Apple offering free repairs to users.<\/p>\n<p>Apple also changed the design of its MacBook keyboards in 2018 to rectify the issue, placing a <a href=\"https:\/\/mybroadband.co.za\/news\/hardware\/268395-new-quieter-macbook-pro-keyboard-has-dust-proof-membrane.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>silicon membrane<\/strong><\/a> under each key.<\/p>\n<p>This has done little to assuage the anger of affected users, however, some of whom have called the MacBook keyboard the <a href=\"https:\/\/daringfireball.net\/linked\/2019\/03\/27\/strn-kyboard\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>worst product<\/strong><\/a> in Apple&#8217;s history.<\/p>\n<h3 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/gaming\/300786-ea-to-lay-off-350-employees.html\" rel=\"bookmark\">EA to lay off 350 employees<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Apple has acknowledged that there are issues with &#8220;certain&#8221; MacBook keyboards and it is &#8220;sorry&#8221; for this.<\/p>\n","protected":false},"author":23,"featured_media":282575,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[15],"tags":[605,51871,2450],"class_list":["post-300842","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hardware","tag-apple","tag-keyboards","tag-macbook"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/300842"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=300842"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/300842\/revisions"}],"predecessor-version":[{"id":300844,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/300842\/revisions\/300844"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/282575"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=300842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=300842"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=300842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}