{"id":303956,"date":"2019-04-24T16:27:56","date_gmt":"2019-04-24T14:27:56","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=303956"},"modified":"2019-04-24T16:29:16","modified_gmt":"2019-04-24T14:29:16","slug":"internet-solutions-has-problems-reinstating-data-after-downtime","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cloud-hosting\/303956-internet-solutions-has-problems-reinstating-data-after-downtime.html","title":{"rendered":"Internet Solutions has problems reinstating data after downtime"},"content":{"rendered":"

Internet Solutions clients which use the company’s Consumer Virtual Machine (CVM) service to host data have been experiencing problems with accessing their data, following downtime due to “hard disc” failures<\/strong><\/a>.<\/p>\n

Clients were first notified of the outage just after 20:00 on 18 March, and after a week of downtime MyBroadband readers wrote to complain about the matter.<\/p>\n

Earlier this month<\/strong><\/a>, Internet Solutions told clients that it was working to add additional hardware to its CVM platform and resyncing the environment to restore data to its original state.<\/p>\n

Some CVM clients told MyBroadband that they are still unable to access their data, however, even though the CVM environment has now been restored by the company.<\/p>\n

The outage affected less than a quarter of clients using the CVM platform, said IS, leaving them unable to access databases and other information which they had stored within the virtual environment.<\/p>\n

Restoration of the CVM platform took longer than anticipated, with clients unable to access their data for weeks.<\/p>\n

Problems reinstating data<\/h3>\n

Following questions from MyBroadband, Internet Solutions confirmed that the CVM service is back up, although it has encountered problems reinstating data.<\/p>\n

“The Consumer Virtual Machine platform was restored following the implementation of remediation measures,” Internet Solutions said.<\/p>\n

“Regrettably, a portion of data could not be reinstated to a consistent state – i.e. attaching the data back to the original virtual machines.”<\/p>\n

Internet Solutions said this data was still available, but clients would need to contact the provider to retrieve their information.<\/p>\n

“The data still exists within the environment and we have advised affected clients of the alternative methods to retrieving their data,” Internet Solutions said.<\/p>\n

“We would like to remind clients who may not have access to certain data to contact us on newvm@is.co.za with their preferred data retrieval option.”<\/p>\n

Now read: How Internet Solutions is handling weeks of downtime on cloud service<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

Internet Solutions’ Consumer Virtual Machine service recently suffered downtime, affecting clients’ data.<\/p>\n","protected":false},"author":341028,"featured_media":222175,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[58682,58680,391],"class_list":["post-303956","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-hosting","tag-client-data","tag-consumer-virtual-machine","tag-internet-solutions"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/303956"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341028"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=303956"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/303956\/revisions"}],"predecessor-version":[{"id":304152,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/303956\/revisions\/304152"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/222175"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=303956"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=303956"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=303956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}