Many people have been reporting problems with Telkom’s email system over the past two weeks.<\/p>\n
Users with “@telkomsa.net” email addresses have been encountering major issues with their mail service, being unable to send or receive mail for days on end.<\/p>\n
These users also reported limited or no access to Telkom’s webmail client for extended periods of time.<\/p>\n
One user with a Telkom email account told MyBroadband that they were unable to send or receive mail for over two days, while many others reported one or two-day outages.<\/p>\n
When a MyBroadband reader called Telkom support to confirm the most recent outage, they were told that the service was down with no ETA on resolution.<\/p>\n
Users first began reporting problems with Telkom’s email service at the end of last month, with a number of customers contacting MyBroadband regarding the issue.<\/p>\n
On 27 May 2019, Telkom support staff confirmed to a frustrated customer that it had identified an issue with mailboxes being unable to receive mail, adding that they were working to resolve the problem.<\/p>\n
Another customer said he was told that the company’s email services were impacted due to a Symantec Message Gateway issue.<\/p>\n
This issue was eventually resolved and Telkom customers were able to send and receive emails once again, although this did not last long.<\/p>\n
MyBroadband started receiving reports of Telkom’s email service being down again from 5 June, with this downtime lasting a number of days as well.<\/p>\n
It is unclear whether all customers were affected by these issues or what caused the problem to reoccur.<\/p>\n
MyBroadband asked Telkom to provide feedback on both separate occurrences on downtime.<\/p>\n
In response to queries sent regarding the email service downtime on 27 May 2019, Telkom attributed its email problems to a third-party spam-filtering service.<\/p>\n
“This past weekend, a third-party service used by Telkom which assists in managing spam and malware experienced minor issues,” Telkom said.<\/p>\n
“This caused email queues for some Telkom mail customers, who may not have been able to send or receive emails during that period.”<\/p>\n
Telkom told MyBroadband that this issue was resolved on 27 May.<\/p>\n
MyBroadband contacted Telkom regarding the email service outage which began on 5 June 2019, but the company did not respond by the time of publication.<\/p>\n
Many people have been reporting problems with Telkom’s email system over the past two weeks.<\/p>\n","protected":false},"author":341028,"featured_media":221555,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[7695,35,54259,109],"class_list":["post-309273","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet","tag-email","tag-headline","tag-problems","tag-telkom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/309273"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341028"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=309273"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/309273\/revisions"}],"predecessor-version":[{"id":309359,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/309273\/revisions\/309359"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/221555"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=309273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=309273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=309273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}