{"id":313941,"date":"2019-07-20T10:29:00","date_gmt":"2019-07-20T08:29:00","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=313941"},"modified":"2019-07-20T10:30:34","modified_gmt":"2019-07-20T08:30:34","slug":"telkom-customers-struggling-with-network-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/313941-telkom-customers-struggling-with-network-problems.html","title":{"rendered":"Telkom customers struggling with network problems"},"content":{"rendered":"

Telkom recently switched over to Vodacom’s infrastructure for roaming, allowing its customers to roam on Vodacom’s 2G, 3G, and 4G networks where available.<\/p>\n

This roaming deal includes seamless handover, which means that Telkom customers should be able to move between networks without calls or data sessions being interrupted.<\/p>\n

The implementation has not gone very smoothly, however, with many customers complaining about the automatic switching between “TelkomSA” and “TelkomSA-R” networks – the latter of which is Telkom’s virtual roaming network running on Vodacom’s infrastructure.<\/p>\n

Telkom customers can use All-Net data on either network, but if they have Telkom-only LTE only, they will not be able to access the Internet<\/strong><\/a> on the TelkomSA-R network.<\/p>\n

There are a number of ways to circumvent these issues – such as buying All-Net data or turning off roaming – but it is not the end of customers’ troubles with the Telkom network.<\/p>\n

Outage reports<\/h3>\n

Over the last week, MyBroadband received a number of reports regarding issues with Telkom’s mobile data connection.<\/p>\n

This was also reflected in DownDetector<\/strong><\/a> reports, with the vast majority of users reporting problems with Telkom’s mobile Internet on 16 and 17 July.<\/p>\n

The outage map below shows that these problems were reported from customers nationwide, with particular frequency in dense urban areas.<\/p>\n

\"Telkom<\/a><\/p>\n

Users on social media also complained about Telkom network problems following the migration of roaming traffic to Vodacom’s infrastructure.<\/p>\n

In a tweet sent out to customers who were complaining about network issues on 17 July 2019, Telkom attributed the issues to the migration of roaming traffic.<\/p>\n

\n

Hi there , pardon our delayed response and recent inconvenience , the issue was due to the cut-over to our new roaming partner ,which is was effective from 1 July , the network was therefore unstable ,however , the connection is rapidly stabilizing <\/p>\n

^WC<\/p>\n

— @TelkomZA (@TelkomZA) July 17, 2019<\/a><\/p><\/blockquote>\n