{"id":317319,"date":"2019-08-23T08:54:30","date_gmt":"2019-08-23T06:54:30","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=317319"},"modified":"2019-08-24T06:10:27","modified_gmt":"2019-08-24T04:10:27","slug":"dstv-system-offline-amidst-strike","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/317319-dstv-system-offline-amidst-strike.html","title":{"rendered":"DStv &#8220;system offline&#8221; amidst strike"},"content":{"rendered":"<p>DStv subscribers continue to struggle with support because of system downtime, which may be aggravated by the <a href=\"https:\/\/mybroadband.co.za\/news\/broadcasting\/317273-historic-multichoice-strike-planned.html\"><strong>MultiChoice strike<\/strong><\/a> which started today.<\/p>\n<p>Users who are trying to access support via DStv\u2019s traditional channels are being informed that the company\u2019s service centre and call centre systems are down.<\/p>\n<p>Call centre agents confirmed that they cannot assist DStv subscribers with any queries because of the system downtime.<\/p>\n<p>The system downtime also affects walk-in customer care centres, which cannot help clients with a range of problems.<\/p>\n<p>DStv subscribers are advised to use the DStv App to try to resolve their account and technical problems.<\/p>\n<h3 class=\"my-4\">MultiChoice strike action<\/h3>\n<p>The DStv support system downtime, which started on Wednesday, is aggravated by strike action against MultiChoice.<\/p>\n<p>The Information Communication Technology Union (ICTU) announced a \u201cfirst historic\u201d nationwide strike, which started today, to protest against job cuts at MultiChoice.<\/p>\n<p>It is understood that MultiChoice call centre and support staff across South Africa downed tools after voting in favour of a strike.<\/p>\n<p>\u201cThis strike comes at the time when MultiChoice has deployed new integrated billing systems on 21 August and it is experiencing its own failures,\u201d the ICTU said.<\/p>\n<p>\u201cIt is expected that the strike action will be adding fuel to the fire,\u201d the union added.<\/p>\n<h3 class=\"my-4\">MultiChoice update<\/h3>\n<p>MutliChoice said it performed a major upgrade to its systems this week to provide a better billing and payments experience for our customers.<\/p>\n<p>\u201cThe system upgrade has been successfully completed and our customers once again have full access to our self-service and customer care platforms,\u201d the company said.<\/p>\n<p>\u201cThe impact on our customer base during the upgrade period has been minimal.\u201d<\/p>\n<h3 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/broadcasting\/317273-historic-multichoice-strike-planned.html\">\u201cHistoric\u201d MultiChoice strike planned<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>DStv subscribers continue to struggle with support because of system downtime, which may be aggravated by the MultiChoice strike which started today.<\/p>\n","protected":false},"author":23,"featured_media":135474,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[85,35,475],"class_list":["post-317319","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-dstv","tag-headline","tag-multichoice"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/317319"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=317319"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/317319\/revisions"}],"predecessor-version":[{"id":317321,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/317319\/revisions\/317321"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/135474"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=317319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=317319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=317319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}