MultiChoice CEO Mark Rayner has apologised to DStv subscribers who were affected by recent billing problems.<\/p>\n
This follows a large number of complaints<\/strong><\/a> from DStv subscribers who said they were overcharged in recent months.<\/p>\n MultiChoice spokesperson Benedict Maaga told MyBroadband that the launch of additional services over the years has created complexity in the company\u2019s billing.<\/p>\n This complexity, he said, makes it more difficult for DStv customers to understand their billing.<\/p>\n \u201cThere were different payment dates for different services, which led to inconsistent information on how much to pay and a need to pay multiple times a month,\u201d he said.<\/p>\n \u201cFollowing feedback from our customers, we have now consolidated all services on a customer\u2019s account resulting in easier billing\u201d.<\/p>\n The billing changes means there is now \u201conly one amount to pay and only one payment required each month\u201d.<\/p>\n Speaking to Cape Talk<\/strong><\/a>, Rayner said they should have warned DStv subscribers about the planned billing changes before implementing them.<\/p>\n According to MultiChoice, the hardware portion of the Price Lock plan instalment was previously billed in arrears.<\/p>\n It is now billed in advance, which means that DStv Price Lock subscribers have seen an increase in their recent DStv bills.<\/p>\n \u201cWe tried to consolidate our complicated account structure. In doing that, we made a couple of slip-ups,\u201d said Rayner.<\/p>\n He added that they can’t be excused for not making this clear to customers upfront.<\/p>\n \u201cWe certainly don’t believe we did a good job of communicating. We do apologise for that,\u201d he said.<\/p>\n MultiChoice CEO Mark Rayner has apologised for the DStv billing problems over the last two months.<\/p>\n","protected":false},"author":23,"featured_media":131786,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[24],"tags":[61264,85,35,2546,475],"class_list":["post-323076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-benedict-maaga","tag-dstv","tag-headline","tag-mark-rayner","tag-multichoice"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/323076"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=323076"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/323076\/revisions"}],"predecessor-version":[{"id":323078,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/323076\/revisions\/323078"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/131786"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=323076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=323076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=323076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}MultiChoice CEO apologises<\/h3>\n
Now read: DStv billing problems \u2013 Check your statement now<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"