South African iPhone users who have downloaded the latest update for Apple’s iOS operating system – iOS 13 – are reporting serious issues when placing or receiving cellular calls.<\/p>\n
The problem is exclusive to customers who are running any version of iOS 13 and is particularly prevalent on Vodacom’s mobile network.<\/p>\n
MyBroadband has received reports from multiple affected users, with all of them stating that within the first 10 seconds of placing or receiving a call, they are suddenly cut off and the call is ended.<\/p>\n
A number of users on social media have complained about the same problem, with all of them adding that they are running iOS 13.<\/p>\n
Vodacom confirmed that it was aware of this issue in response to individual complaints on Twitter.<\/p>\n
In its responses to complaining customers, Vodacom said that a “new feature” added in iOS 13 was responsible for the issue.<\/p>\n
“iOS 13 has added a new feature that Apple users should disable,” Vodacom said<\/strong><\/a>.<\/p>\n The company said that to fix the problem of dropped calls on its network, its customers should disable Voice over LTE (VoLTE) in their device’s settings menu.<\/p>\n “Go to Settings > Mobile Data > Mobile Data Options > Voice & Data<\/strong> and turn off 4G, VoLTE,” Vodacom instructed customers.<\/p>\n The network confirmed that the problem was related to the VoLTE setting in another tweet<\/strong><\/a>.<\/p>\n IOS 13 added a new feature which apple users should disable. Go to settings>mobile data>mobile data options>Voice & Data and turn off 4G, VoLTE<\/p>\n — #VodacomTurns30 (@Vodacom) October 20, 2019<\/a><\/p><\/blockquote>\n\n