{"id":327485,"date":"2019-11-13T16:07:04","date_gmt":"2019-11-13T14:07:04","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=327485"},"modified":"2019-11-13T17:22:32","modified_gmt":"2019-11-13T15:22:32","slug":"capitec-banking-issues","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/327485-capitec-banking-issues.html","title":{"rendered":"Capitec banking issues"},"content":{"rendered":"<p>Capitec users are reporting that the bank&#8217;s services are currently <a href=\"https:\/\/downdetector.co.za\/status\/capitec\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>unavailable<\/strong><\/a> across its various digital platforms.<\/p>\n<p>Reports began to surface on Down Detector at around 13:00 on 13 November, with both Capitec&#8217;s mobile banking and Internet banking platforms unavailable to users.<\/p>\n<p>&#8220;We are experiencing technical issues. Our IT team is working on fixing the issue as soon as possible. Apologies for the inconvenience,&#8221; <a href=\"https:\/\/twitter.com\/CapitecBankSA\/status\/1194595774044262400\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>tweeted<\/strong><\/a> Capitec in response to numerous complaints from its customers.<\/p>\n<p>The <a href=\"https:\/\/downdetector.co.za\/status\/capitec\/map\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>outage map<\/strong><\/a> shows that the issue appears to be affecting users across South Africa.<\/p>\n<p>According to the DownDetector page for Capitec, 41% of the problem reports at the time of writing were related to the bank\u2019s online banking service, while 58% were related to mobile banking.<\/p>\n<p>This news follows the South African banking industry suffering <a href=\"https:\/\/mybroadband.co.za\/news\/banking\/324881-south-african-banks-hit-by-massive-ddos-attack.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>a wave of DDoS attacks<\/strong><\/a>.<\/p>\n<p>These attacks were accompanied by a ransom note and resulted in the interruption of online, app, and mobile banking services at some banks.<\/p>\n<p>Capitec had not immediately responded to queries regarding the online banking downtime at the time of writing.<\/p>\n<p>Below is a screenshot from DownDetector showing the spike in outage reports for Capitec online banking.<\/p>\n<hr \/>\n<p><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/capitec-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-327493\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/capitec-1-640x230.png\" alt=\"\" width=\"640\" height=\"230\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/capitec-1-640x230.png 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/capitec-1-600x216.png 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/capitec-1-768x276.png 768w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/capitec-1.png 848w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<hr \/>\n<p><a  data-lightbox=\"post-image\" href=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/Capitec-outage-map.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-327489\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/Capitec-outage-map-640x407.png\" alt=\"Capitec outage map\" width=\"640\" height=\"407\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/Capitec-outage-map-640x407.png 640w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/Capitec-outage-map-600x382.png 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/Capitec-outage-map-768x488.png 768w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2019\/11\/Capitec-outage-map.png 791w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<hr \/>\n<h3 class=\"my-4\">Update<\/h3>\n<p>Capitec confirmed that the problem has been resolved.<\/p>\n<h3 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/banking\/327223-absa-internet-banking-problems.html\" rel=\"bookmark\">Absa Internet banking problems<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Capitec users are reporting that the bank&#8217;s service are currently unavailable across its digital platforms.<\/p>\n","protected":false},"author":341039,"featured_media":164034,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10106],"tags":[32262,5334],"class_list":["post-327485","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-banking","tag-capitec"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/327485"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341039"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=327485"}],"version-history":[{"count":3,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/327485\/revisions"}],"predecessor-version":[{"id":327529,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/327485\/revisions\/327529"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/164034"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=327485"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=327485"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=327485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}