{"id":336048,"date":"2020-01-23T09:04:51","date_gmt":"2020-01-23T07:04:51","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=336048"},"modified":"2020-01-23T09:06:03","modified_gmt":"2020-01-23T07:06:03","slug":"microsoft-exposed-250-million-customer-records","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/security\/336048-microsoft-exposed-250-million-customer-records.html","title":{"rendered":"Microsoft exposed 250 million customer records"},"content":{"rendered":"<p>Microsoft <a href=\"https:\/\/msrc-blog.microsoft.com\/2020\/01\/22\/access-misconfiguration-for-customer-support-database\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>confirmed<\/strong><\/a> it suffered a database error that reportedly left about 250 million customer service and support records exposed to anyone with a web browser.<\/p>\n<p>&#8220;Our investigation has determined that a change made to the database\u2019s network security group on December 5 2019 contained misconfigured security rules that enabled exposure of the data,&#8221; said Microsoft.<\/p>\n<p>&#8220;Upon notification of the issue, engineers remediated the configuration on December 31 2019 to restrict the database and prevent unauthorized access.&#8221;<\/p>\n<p>The issue was <a href=\"https:\/\/www.comparitech.com\/blog\/information-security\/microsoft-customer-service-data-leak\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>discovered<\/strong><\/a> by a Comparitech research team led by Bob Diachenko on 29 December.<\/p>\n<p>Diachenko said that most personally-identifiable information was redacted from the exposed records, but many records contained plain text data including customer email addresses, IP addresses, locations, case numbers, and internal notes marked as confidential.<\/p>\n<p>\u201cI immediately reported this to Microsoft and within 24 hours all servers were secured,\u201d Diachenko said.<\/p>\n<p>\u201cI applaud the MS support team for responsiveness and quick turnaround on this despite New Year\u2019s Eve.\u201d<\/p>\n<p>Microsoft highlighted that the issue was specific to an internal database used for support case analytics and does not represent an exposure of its commercial cloud services.<\/p>\n<p>It also did not find any evidence that this exposed data was used maliciously.<\/p>\n<p>&#8220;We want to sincerely apologize and reassure our customers that we are taking it seriously and working diligently to learn and take action to prevent any future reoccurrence,&#8221; said Microsoft<\/p>\n<h3 class=\"my-4\">Now read: <a href=\"https:\/\/mybroadband.co.za\/news\/internet\/336040-tripadvisor-cutting-hundreds-of-jobs.html\" rel=\"bookmark\">TripAdvisor cutting hundreds of jobs<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft has confirmed that it suffered a database error that left about 250 million customer service and support records exposed to anyone with a web browser.<\/p>\n","protected":false},"author":341039,"featured_media":242088,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[27],"tags":[55860,123,62758],"class_list":["post-336048","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-security","tag-comparitech","tag-microsoft","tag-microsoft-cloud"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/336048"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341039"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=336048"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/336048\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/242088"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=336048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=336048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=336048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}