{"id":337304,"date":"2020-01-31T16:31:52","date_gmt":"2020-01-31T14:31:52","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=337304"},"modified":"2020-01-31T16:33:56","modified_gmt":"2020-01-31T14:33:56","slug":"sage-accounting-issues-maintenance-underway","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/software\/337304-sage-accounting-issues-maintenance-underway.html","title":{"rendered":"Sage Accounting issues – Maintenance underway"},"content":{"rendered":"

In a bid to solve major recent performance issues, Sage has announced<\/strong><\/a> that its Business Cloud Accounting website is undergoing unscheduled maintenance on Friday from 19:00 until 02:00 on Saturday morning.<\/p>\n

During this time, Sage’s Business Cloud Accounting website will be unavailable, the company said.<\/p>\n

“The maintenance is part of our performance improvement plan to address processing times on the Sage Business Cloud Accounting website,” said<\/strong><\/a> Sage.<\/p>\n

“We apologize for any inconvenience this may cause.”<\/p>\n

The issues have come at a poor time for users who are trying to process their invoices and other payments as part of their end-of-month procedures.<\/p>\n

A major struggle<\/h3>\n

Sage first confirmed on 20 January that it was experiencing performance issues on its Business Cloud Accounting platform.<\/p>\n

MyBroadband also received reports from readers that they were being affected by the issue, with some users reporting they were unable to access their accounts.<\/p>\n

Sage investigated the issue and over the past 11 days has provided a continuous loop of feedback<\/strong><\/a> regarding its progress.<\/p>\n

It has implemented various interim solutions in an attempt to give customers as much access to their accounts as possible while it has unsuccessfully attempted to rectify the core problem.<\/p>\n

On 24 January Sage said it had identified a network latency issue that was affecting the application, offering hope to its users that the problem may be over.<\/p>\n

It soon claimed that the situation had been stabilised; however, this was a false alarm, as users began to suffer issues again soon afterwards.<\/p>\n

Additional measures<\/h3>\n

Sage said it has assigned teams from both South Africa and the UK to investigate the incident, and had included its service providers and hosting partners in this investigation.<\/p>\n

Sage also implemented additional web servers to distribute traffic on Wednesday, hoping that this would help to minimise the issue in the interim.<\/p>\n

However, the company said yesterday that while the implementation had been successful, it had not achieved the desired result, and users will still suffering slow page load and processing times.<\/p>\n

Earlier today Sage announced that it had successfully completed changes to improve network load balancing, and had seen improved performance across its accounting environment.<\/p>\n

“We are gathering data to assess if the improved performance is being experienced by customers during peak times,” said Sage.<\/p>\n

Now read: The Great African IP address heist \u2013 AFRINIC is taking back what was stolen<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

Sage has announced that its Business Cloud Accounting website is undergoing unscheduled maintenance on Friday from 19:00 until 02:00 on Saturday morning.<\/p>\n","protected":false},"author":341039,"featured_media":286418,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[17948,62912],"class_list":["post-337304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software","tag-sage","tag-sage-accounting"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/337304"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341039"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=337304"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/337304\/revisions"}],"predecessor-version":[{"id":337314,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/337304\/revisions\/337314"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/286418"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=337304"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=337304"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=337304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}