{"id":339899,"date":"2020-02-23T08:41:36","date_gmt":"2020-02-23T06:41:36","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=339899"},"modified":"2020-02-23T08:46:51","modified_gmt":"2020-02-23T06:46:51","slug":"mtn-users-hit-by-downtime","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/339899-mtn-users-hit-by-downtime.html","title":{"rendered":"MTN users hit by downtime"},"content":{"rendered":"

MTN users have reported network problems that are causing slow or no Internet connectivity, as well as problems with voice calls.<\/p>\n

Downdetector<\/a><\/strong> has shown a spike in reports of problems from MTN customers since 06:00 on Sunday.<\/p>\n

The issues appear to be affecting mobile data for MTN mobile and LTE customers, as well as fibre customers who have packages from Supersonic, MTN’s fibre ISP.<\/p>\n

The Downdetector map shows that the majority of reports stem from Gauteng, KwaZulu-Natal, the Eastern Cape, and the Western Cape.<\/p>\n

MTN has acknowledged<\/strong><\/a> the problem in response to complaints on Twitter, stating that it is working on restoring Internet connectivity across its platforms.<\/p>\n

The company also sent an SMS to affected users stating that there is currently no estimated time for service restoration.<\/p>\n

“We are aware of the service issues you are experiencing and we are attending to it as a matter of urgency,” MTN told customers.<\/p>\n

“We do not have an ETR as yet. We apologise for any inconvenience caused.”<\/p>\n

The image below shows the spike in Downdetector reports for MTN since 06:00 on Sunday morning.<\/p>\n

\"MTN<\/a><\/p>\n

Now read: Out-of-bundle usage and data expiry \u2013 Tell ICASA what you think<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

MTN users have reported network problems that are causing slow or no Internet connectivity, as well as problems with voice calls.<\/p>\n","protected":false},"author":341028,"featured_media":152615,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[2956,35,917,42],"class_list":["post-339899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-downtime","tag-headline","tag-internet-2","tag-mtn"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/339899"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341028"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=339899"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/339899\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/152615"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=339899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=339899"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=339899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}