{"id":340129,"date":"2020-02-25T10:22:40","date_gmt":"2020-02-25T08:22:40","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=340129"},"modified":"2020-02-25T12:55:30","modified_gmt":"2020-02-25T10:55:30","slug":"big-telkom-network-outage","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/telecoms\/340129-big-telkom-network-outage.html","title":{"rendered":"Big Telkom network outage"},"content":{"rendered":"

Toll-free numbers in the 086 range and other Telkom landline operations are down across the country due to an issue with Telkom’s network.<\/p>\n

Many companies have reported that their call centres, which operate in the toll-free number range, are unreachable and provided alternate numbers to customers until the problems are resolved.<\/p>\n

“Please note that our call centres are affected by a Telkom network issue,” Discovery South Africa said on Twitter<\/strong><\/a>. “We are working to resolve this as soon as possible.”<\/p>\n

Standard Bank also said<\/strong><\/a> that it was experiencing issues with its call centre, confirming that all 086 numbers across South Africa are down due to problems at Telkom.<\/p>\n

“You may find it difficult to contact our Call Centre currently as we are facing technical problems with our lines,” the bank said.<\/p>\n

“All 086 numbers countrywide are currently affected.”<\/p>\n

South African hosting provider Xneelo also confirmed<\/strong><\/a> that an outage at Telkom was affecting its toll-free number for its call centre.<\/p>\n

Switch Telecom told MyBroadband that it has observed failures on the Telkom network since 18:22 yesterday.<\/p>\n

“We have been in communication with Telkom and they advise that they are still working on the issue,” the company said.<\/p>\n

Downtime and interconnection problems<\/h3>\n

An industry source told MyBroadband that all of Telkom’s interconnections with other licensees are affected on a countrywide scale.<\/p>\n

They said that calls from Telkom landline numbers were failing but Telkom Mobile was unaffected, apart from being unable to call landlines.<\/p>\n

According to the source, these problems began last night and the system recovered this morning, but it has since failed again.<\/p>\n

Downdetector<\/a> <\/strong>shows a number of problems reported at Telkom, affecting landlines and other areas of operation across the country.<\/p>\n

The chart below shows the spike in Telkom outage reports on Downdetector.<\/p>\n

\"Telkom-downtime\"<\/a><\/p>\n

Update – Openserve confirms downtime<\/h3>\n

Openserve – Telkom’s wholesale and networks division – has confirmed that it is experiencing downtime across its voice services.<\/p>\n

“Openserve confirms that its high-level support personnel are currently engaging with its vendor technical support teams to isolate and resolve a fault that is currently impacting voice services,” the company said.<\/p>\n

“Voice services have been largely impacted since 07:00 this morning with intermittent call termination failures.”<\/p>\n

“Openserve apologises to its clients for the inconvenience this has caused and assures them that its Centre Operations team is currently handling the matter as a high priority failure.”<\/p>\n

The company said it is committed to doing everything it possibly can to fully restore voices services in the shortest time possible.<\/p>\n

Now read: MTN users hit by downtime<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

Toll-free numbers in the 086 range and other Telkom landline operations are down across the country due to an issue with Telkom’s network.<\/p>\n","protected":false},"author":23,"featured_media":329771,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[3],"tags":[35,59663,109],"class_list":["post-340129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecoms","tag-headline","tag-network-outage","tag-telkom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/340129"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=340129"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/340129\/revisions"}],"predecessor-version":[{"id":340133,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/340129\/revisions\/340133"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/329771"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=340129"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=340129"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=340129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}