Openserve – Telkom\u2019s wholesale and networks division – confirmed that it has restored all services that were affected by a network outage that took place on 25 February.<\/p>\n
“Voice service in the country was impacted owing to a multi-faceted fault condition that occurred on Openserve\u2019s voice platform on 25 February,” said Openserve.<\/p>\n
“Members of the public who would have attempted dialling SmartAccess (largely 0800\/0860\/0861\/0862) numbers were sometimes not able to establish a connection but will be able to now as services have returned to normal functionality.”<\/p>\n
Openserve said the process of fixing the issue was challenging as it involved a variety of complex actions that had been conducted both on the physical and logical layers of the voice platform.<\/p>\n
“The Openserve Centre Operations team worked tirelessly with its platform vendor\u2019s local and international experts to assist with repair,” said Openserve.<\/p>\n
It said it found that the hardware on some infrastructure elements was the cause of the breakdown.<\/p>\n
This hardware has been replaced and software configurations have been restored.<\/p>\n
“Openserve and its vendor support team remain on high alert and continue monitoring to ensure that the platform remains stable,” said Openserve.<\/p>\n
On 25 February, many companies reported<\/strong><\/a> that their call centres, which operate in the toll-free number range, were unreachable.<\/p>\n Businesses affected included Discovery, Standard Bank, and Xneelo.<\/p>\n An industry source told MyBroadband that all of Telkom\u2019s interconnections with other licensees were affected by the outage.<\/p>\n They said that calls from Telkom landline numbers were failing but Telkom Mobile was unaffected.<\/p>\n According to the source, these problems began on the evening of 24 February and the system recovered the next morning before failing again on 25 February.<\/p>\n Telkom confirmed that it has restored all services that were affected by a network outage that took place on 25 February.<\/p>\n","protected":false},"author":341039,"featured_media":329771,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[3],"tags":[33386,109],"class_list":["post-340423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecoms","tag-openserve","tag-telkom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/340423"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341039"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=340423"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/340423\/revisions"}],"predecessor-version":[{"id":340425,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/340423\/revisions\/340425"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/329771"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=340423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=340423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=340423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Now read: MultiChoice to blame for digital migration delay \u2013 Former Minister<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"