{"id":342347,"date":"2020-03-12T13:16:19","date_gmt":"2020-03-12T11:16:19","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=342347"},"modified":"2020-03-12T13:18:05","modified_gmt":"2020-03-12T11:18:05","slug":"eskom-suffers-data-centre-issues","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cloud-hosting\/342347-eskom-suffers-data-centre-issues.html","title":{"rendered":"Eskom suffers data centre issues"},"content":{"rendered":"

Eskom has announced<\/strong><\/a> that its data centre suffered an issue at 5:00 on Wednesday morning.<\/p>\n

This resulted in users struggling to access their load-shedding schedules, and also meant that its call centre has been unable to log customer faults.<\/p>\n

“Eskom has since yesterday continued to implement its business continuity plans to ensure minimal interruptions to the organisation and customers,” said Eskom.<\/p>\n

It added that it expected its system would become fully operational within the next 48 hours.<\/p>\n

“The teams have worked through the night and some of the critical systems have been restored,” Eskom said.<\/p>\n

As a result of the issue with its systems, its ability to respond to customer queries and complaints has been reduced.<\/p>\n

“Customers can log faults with the Eskom call centre, however the system is slower than normal and service delays are unfortunately inevitable.”<\/p>\n

“It also needs to be noted that at this point, the call centre are unable to deal with commercial (billing, payment, etc.) queries; and all of the self-service channels (CS Online and the MyEskom Customer App) are also affected,” Eskom added.<\/p>\n

Stage 4 load-shedding<\/h3>\n

Eskom said that its power stations, as well as its ability to deliver power to the nation, have not been affected by the incident.<\/p>\n

However, stage 4 load-shedding is set to continue until Friday<\/strong><\/a> due to a mixture of unplanned and planned outages.<\/p>\n

Eskom advised South Africans that the stage of load-shedding may change at short notice because its ageing fleet is currently constrained, unpredictable, and vulnerable.<\/p>\n

It added that demand for electricity had risen since January.<\/p>\n

\u201cWe urge every South African to cooperate in managing electricity consumption with care to help us to minimise load-shedding,\u201d Eskom said.<\/p>\n

\n

Eskom Data Centre Update
\n12 March 2020 pic.twitter.com\/J48kYOMOBh<\/a><\/p>\n

\u2014 Eskom Hld SOC Ltd (@Eskom_SA) March 12, 2020<\/a><\/p><\/blockquote>\n