Following reports earlier this year of DStv billing issues, MultiChoice has stated that, in at least one case, a system error can result in the incorrect extension of a customer’s contract.<\/p>\n
DStv subscribers have previously complained<\/strong><\/a> of inflated monthly debit orders over a number of months.<\/p>\n MultiChoice said it was working on the problem in January 2020, adding that most of its billing problems were resolved by this time.<\/p>\n A DStv subscriber contacted MyBroadband about a similar billing problem in March, however, as well as an issue with the length of his DStv Premium contract.<\/p>\n He had originally taken a 24-month Price Lock contract which expired in March 2020, but encountered problems as the end of his contract approached.<\/p>\n When the MyBroadband reader contacted MultiChoice at the end of his DStv contract, he was told that he still had 14 months left on it.<\/p>\n He immediately queried this, and he said while the support staff agreed the 24-month term came to an end in March 2020, they said there were another 14 months left on his contract according to their system.<\/p>\n The reader asked MultiChoice to explain why an additional 14 months were added, as he has never extended his contract – but he said he received no answer.<\/p>\n He suspected his contract was extended without his knowledge when he bought a new PVR decoder and connected it to his account.<\/p>\n Before he found out about the extra 14 months on his contract, though, the reader said MultiChoice was also debiting more money than they should have each month.<\/p>\n For example, in one month he was charged R1,400 for his DStv Premium account, of the R900 price outlined in his Price Lock contract.<\/p>\n The reader contacted MultiChoice and was told the billing problem was due to a system error. He was refunded for the extra charges.<\/p>\n After MyBroadband reached out to MultiChoice for comment on this issue, the company contacted the reader and resolved his problem.<\/p>\n “The contract extension of 14 months has been removed – this was added due to system error,” MultiChoice said.<\/p>\n “No additional charges were raised on the account since the amount of R1,224.43 was refunded to on 21 February 2020.”<\/p>\n MultiChoice said the customer’s contract ended on 16 March 2020 as per the initial Price Lock agreement, adding that the error was not attributed to the purchase of a new decoder.<\/p>\n MyBroadband asked MultiChoice about the system error which caused the contract extension and billing problem, but had not received a response by the time of publication.<\/p>\n Following reports earlier this year of DStv billing issues, MultiChoice has stated that, in at least one case, a system error can result in the incorrect extension of a customer’s contract.<\/p>\n","protected":false},"author":341028,"featured_media":224750,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[63709,85,35,57308],"class_list":["post-343299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-billing-problems","tag-dstv","tag-headline","tag-premium"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/343299"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341028"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=343299"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/343299\/revisions"}],"predecessor-version":[{"id":349169,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/343299\/revisions\/349169"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/224750"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=343299"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=343299"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=343299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}An extra 14 months and extra charges<\/h3>\n
System errors<\/h3>\n
Now read: Free DStv Now channels and shows for all South Africans<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"